These guys manage to make Vodafone look good and they are Pathetic
Honestly the indian call centre is not fit for purpose. All i wanted was to set up the O2 app and register a payg sim, Sadly thids is beyond the cspsbility of the retards they employ. In that time i have had mutiple dropped calls> 1 told me I had to go to the store. Another set tried me up for a pay monthly account even though I explained multiple times putiple times that i was PAYG
So here i am 6 hours and 18 calls to these morons and I still do not have an account on the web or the app that I can access. 1 idiot tried to palm me of with the old Our systems are down Bull S**t. When i asked when did that happen i was told 2 hours. Then when I told them i had been having issues since 2 hours befor that the agent told me exactly. When i explaind my issue pre existed the ignorant s**t put the phone down on me.
Aftyer this I would not touch this crappy network with a barge pole. If the cannot solve a simple issue sutting up and account then i really do not want to trust them with my number.
In the early 2000s I worked as third level technical support on the business team at the OPrange call centre in Plympton in Devon. If any one there had treated customers in the shoddy way these idits do they would have been sacked on the spot.
As far as I am concerned O2 are showing complete contempt for there customers buy allowing this S**t show to masquerade under the name of customer service
