Discussions & Feedback
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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 86 replies
  • 0 kudos

PAC code

I’m having a nightmare trying to fill in th online form to transfer my mobile number to O2 . It asks for a password for customer service which I don’t have as I’m a new customer. Just says error code 405 Not allowed . 202 number also completely unhel...

ET1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Promo code

Any promo code for upgrading customer, I received a promo code which is BEMINE50 which was supposed to discount my upfront cost for a new device, but didn’t use it straightaway, when online after two days to upgrade but it says code expired, any vali...

Shyla1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Technical support

How can I speak to a human to advise me re technical problems with my phone.It was never this hard with Vodafone

Julian7 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Used Data

I have been getting messages on my Samsung A20e that I have used up 98% of my 32GB data.I've been trying to manage this for a month now constantly deleting things as I go along. I've also subscribed to upload to the cloud but that is not working.I ha...

Celine by Level 1: Joiner
  • 3 replies
  • 0 kudos

change of my order

I ordered an iphone 12 promax 128 GB today, but I want to change it to iphone 12 pro 512 GB. How can I do this?Could you please help me.


Since my phone was updated 48hrs ago it won't let me connect to my wifi. It says that my wifi name is not available

Carl8486 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Air time cost differenced

Serious question here.How do O2 justify the huge differences in cost for the same airtime plan?Looking through the site for an upgrade today and for my airtime plan I chose the following for any phone I looked at.£0 upfront24 months5GB dataThe price ...

Monkehfu by Level 1: Joiner
  • 13 replies
  • 0 kudos

Netflix High Data Usage Standard HD (Not an O2 Issue)

Just wondering if anybody else has noticed the high data usage when using Netflix Standard HD.(Please note: This is not an O2 issue, just an observation of Netflix)Having recently subscribed to Netlix with the Standard HD package I have watched sever...

mm7000gb by Level 16: Talkative
  • 3 replies
  • 0 kudos

Black Friday order of iPad Pro 12.9

Has anyone received their Black Friday order yet of IPad Pro 12.9? I ordered 27.11.20 and keep getting the same response that I’ll receive a text when the order is dispatched. I was given a 6 week delivery date when ordering

Karen_ by Level 1: Joiner
  • 6 replies
  • 0 kudos