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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 155 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 45 replies
  • 6 kudos

Payment Breaks

Hi all,Just wondering if O2 offer payment breaks as I've come out of work due to a disability and currently struggling financially. I should be receiving my disability benefit by June so that's still this month and next month I have to pay for (28th ...

Gav97 by Level 1: Joiner
  • 2 replies
  • 0 kudos


HiI understand that an 02 £0 spend cap does not allow any international calls etc - but does anyone know if that also applies to a second sim on the same mobile operating on a different network (Vodaphone)

GTB by Level 1: Joiner
  • 2 replies
  • 0 kudos


Be very careful when abroadMyself and wife turned data roaming off and only used local wi-fi and whats-app when in South AfricaThe wife had 4 calls (including from O2!!!) none of which she answeredshe was still charged 2 pound for each callContacted ...

BRYLYS by Level 1: Joiner
  • 6 replies
  • 0 kudos

Registered a Default with Credit Reference Agencies

Last year ordered a Virginmedia Volt Bundel which ended up not being installed because of technical issues. The order was cancelled and the installation did not take place, but a few months later I was checking my credit file and saw a default of £43...

Hawkeye by Level 1: Joiner
  • 1 replies
  • 0 kudos

17.4.1 21E236 iPhone update

There's been a lot of issues on giffgaff with those installing 17.4.1 21E236 software on iphones Basically, at the top of the phone they now see a LTE symbol (or it intermittently comes and go's) rather than a 4G one And data won't work, which is a p...

Sloz999 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Same email address, two accounts

I have an O2 account, my wife had a Virgin Mobile account, both registered under the same email address. So now that my wife's account has been migrated to O2, how on earth can I view her bills? My account is under my email address, so where has hers...

RD11 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Service put me off

Horrendous service. I upgraded my phone online and went to collect and to purchase 2 additional contracts however even though I had photo evidence of my driving license, passport, bank statement, email confirmation and knew my secret security code, t...

Reactivating old sim card and phone number

Hi guys, I have managed to get myself into a bit of a pickle. I have recently moved to Australia and have subsequently stopped using my old O2 phone number however this is linked to my email account. I have just changed my email password however I ha...