Discussions & Feedback
Come here to have general discussions or leave feedback on your experience with O2.
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Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 146 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 45 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
  • 117 replies
  • 0 kudos

Stay with 02, and keep number

I currently have a contract with 02 and I pay monthly, I'm now over contract and want to change my phone. However the price of the contract is literally half the price going through mobile phone direct instead of my02 upgrade. So is there any way I c...

Whu1980 by Level 1: Joiner
  • 5 replies
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Switch up not allowed

According to the store even tho I got my original switch up back in July 23 before new rules came. They won't switch me up as my account says 90 days. I've always been able to switch up normally.

Porting Nightmares

Hello I really need some people who know what they are saying and doing to look into things for me... I have seen what I think are a number of threads on here where @O2Lisa was addressed. Hoping that someone such as @O2Lisa can help. Spent over two h...

Zzz2 by Level 1: Joiner
  • 10 replies
  • 0 kudos

My SIM Swap nightmare with O2

My first post. Apologies if I sound harsh but O2 support has been very poor and I am left devastated and tired working with O2 support staff. Just terrible. Sorry to start like this. Here is my story and ongoing saga with O2. I worked for an employer...

O2 poor technical skills

I have to say .. o2 have gone from being the best customer service to the absolute worst! For over a year they have failed to sef up my LTE watch and have been charging me. They have an option to resolve or I'm going to expose them with the calls I h...

Shocking1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Going abroad

Going from UK To France for 6 months I have a contract with 02 what will this change. Currently my phone cannot call France from UK. When I go to France will my phone work ?

Help32- by Level 1: Joiner
  • 3 replies
  • 0 kudos

Refused contract

I was with O2 right up until last month when my sim only ended. I moved to pay as you go O2 for a month and today went to take a new 12 month sin only but was refused due to failing credit check. Yet I went to Vodafone and they accepted with no issue...

O2 App horrific

The App is a nightmare! Why all the error codes? Want to pay the bill? Error. Spins in a loop. Want to proceed to anything at all? Error, loop, error. Come on, this is inept beyond belief and it has been going on for months. Surely there is a tech wi...