General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Customer Service - Horrific

I have spent 3 hours over 2 days trying to speak to someone with any practical knowledge or who who can provide any actual customer service. in short I have 3 contracts with 02. I cancelled one contract on 19/3 and queried why a month later my accoun...

TECH for TECHs Sake ....... !!!!!!! ... :(

Whatever happened to : Market Research ... ? Art for Art's Sake : by 10cc ... = ... a Song which 2nd line is : Money for Gods Sake CR*P Customer Services bullying you into Parting with Money Silly ol' Me would just like a bullit point of How to Use a...

Can’t cancel a travel bolt on

I found that I could no longer get online with the hotel’s WiFi whilst here on holiday in Antigua. So I added the travel bolt on zone 3. I received an email (via my husbands iPhone as mine still does not connect) saying I had purchased the bolt on an...

Scammers stole £40k after EDF gave out my number

O2 gets a mention herein :- Fraudsters stole £40k from Hertfordshire man via phone scam - BBC Newshttps://www.bbc.co.uk/news/articles/ckg885lxd3jo

After 6 mths they still havent closed my account

I was bullied into getting an 02 pay monthly sim via virgin media . Within days i tried porting my own number to the 02 sim ,was supposed to off been done after 24 hours.. it wasnt !! After having to contact them several times about this i had enough...

Nightmare

What a week I've had managed to loose both passwords for my gmail account n then to top it off I accidentally touch the button n reset my phone to factory settings

DAIsy AI Granny

This actually looks quite cool, by VMo2 and hope it is deployed into Live, but do we really want o2 to be intercepting calls https://news.virginmediao2.co.uk/o2-unveils-daisy-the-ai-granny-wasting-scammers-time/

How do I give feedback on an 02 employee who helped me?

I had great help from an 02 employee over the last couple of weeks who repeatedly called back when I phoned 202 and helped me through my issue. He followed up with a text message saying "you may receive a customer survey" it never arrived but i'd lik...

Gen Z lost for words when sports tournaments aren’t on

I found this to be a strange press release :- Gen Z lost for words when sports tournaments aren’t on - Virgin Media O2https://news.virginmediao2.co.uk/gen-z-lost-for-words-when-sports-tournaments-arent-on/

Using a USB data cable with a Motorola Moto G5?

Above. I have a USB lead at the Flat, would I be able to plug my phone into my PC to transfer files to and from my phone with it? The phone is a Moto G5 which I'm using until my Pixel 7's repaired because I had kind of a smashing time (excuse the pun...