General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Ripped off

How is it I have been a customer of O2 for nearly 20 years and I can get an A55 mobile at Tesco's with 25 GB of data for nearly £20 less a month £720 over the life of the contract and also they guarantee not to raise their prices for the life of the ...

Phone number not being changed over

HiI phoned O2 on Fri 18/10/24 to change the number of a new sim on my account, to an old PAYG sim number. I had phoned some days earlier about reactivating the number after having a "This SIm is no longer being supported" text, followed virtually imm...

deals

how come 02 deals are way cheaper than having them from virgin volt on,just seen 40g data unlimited calls n texts for a sim only deal 8.99 but through virgin volt and 02 i am paying £14.99 for 20gb and unlimited calls n texts

DPD Delivery Pin situation is an absolute joke.

As the title says, my experience just trying to take delivery of my new phone has been such a pain. I don't have access to my old phone as it's broken, so I provided 02 customer service with my partner's number and low and behold the delivery driver ...

New tariff

Can I decline extras on a new tariff I'm thinking about upgrading to?

Positive Feedback - Atisham

I wanted to post a massive thank you on here for Atisham (Upgrades & Retention Department) who has single handedly restored my faith in 02. After taking on a new contract and moving over from EE, I had a diabolical experience from various teams, pass...

IPhone 16 Pro Max delays

Hello anyone know an exact date o2 will start shipping out iPhone 16 pro max. Mines gone from delivery date of 2 weeks and now jumped up to estimated time 4 weeks. So frustrating. Spoke to customer services and all they say is having warehouse issues...

Ongoing O2 Complaint

Hello everyoneI have had an ongoing known issue with O2 where a mast has been down in the area where I live and work, they have confirmed the issue when I originally phoned and complained. The mast has been down for over 9 months now and it has meant...

New Roaming Regulations

This might be an interesting read, about the changes that are coming in tomorrow 1st October 2024 https://www.ispreview.co.uk/index.php/2024/09/ofcoms-roaming-rules-come-into-force-for-uk-mobile-operators.html And the OFCOM docs https://www.ofcom.org...

Switch Up Online Headache

Has anyone else found switching up online to be a disaster? I sent my phone back in May, and despite the phone being in perfect condition, I received an email that told me it couldn't be accepted for Switch Up with no reason given, but they could giv...