Discussions & Feedback
Come here to have general discussions or leave feedback on your experience with O2.
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Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 146 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 45 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
  • 117 replies
  • 0 kudos

Default on my account

hello all, good evening and hope you are all well. I took out an O2 SIM only contract in sep 2022 I cancelled the contract 14 days later, as I changed my mind. I never used the O2 sim, and the O2 customer services team assured that the account has be...

Default1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

O2 have ruined my credit score.

Please can anyone help me as o2 have made me stressed and wasted hours of my time this week being passed from person to person and not getting any further with them helping. They’re all incompetent and never have answers. This is what I sent to o2 an...

Some by Level 1: Joiner
  • 9 replies
  • 0 kudos


How do you contact O2 when you switch to another provider? Even when you say you're not ringing off an o2 number they still link it to the account and cut you off

J0ke-sh0p by Level 1: Joiner
  • 1 replies
  • 0 kudos

Stay with 02, and keep number

I currently have a contract with 02 and I pay monthly, I'm now over contract and want to change my phone. However the price of the contract is literally half the price going through mobile phone direct instead of my02 upgrade. So is there any way I c...

Whu1980 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Switch up not allowed

According to the store even tho I got my original switch up back in July 23 before new rules came. They won't switch me up as my account says 90 days. I've always been able to switch up normally.

Porting Nightmares

Hello I really need some people who know what they are saying and doing to look into things for me... I have seen what I think are a number of threads on here where @O2Lisa was addressed. Hoping that someone such as @O2Lisa can help. Spent over two h...

Zzz2 by Level 1: Joiner
  • 10 replies
  • 0 kudos

My SIM Swap nightmare with O2

My first post. Apologies if I sound harsh but O2 support has been very poor and I am left devastated and tired working with O2 support staff. Just terrible. Sorry to start like this. Here is my story and ongoing saga with O2. I worked for an employer...