General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Latest OFCOM Figures

Oh dear!Especially the mobile complaints at way above industry averagehttps://www.ispreview.co.uk/index.php/2024/04/ofcom-sees-virgin-media-attract-most-uk-broadband-gripes-in-q4-2023.html

SMS not sending to 64100

I have been trying to text 64100 for a few weeks for the competition radio shows do and it keeps failing. I have tried turning phone off and on, making sure its updated etc Does anyone else have this too or any advice on how to fix? I have an iPhone ...

Returns and the shocking service...

So, I decided to upgrade my wife's phone as a birthday gift, ordered a nice new Pink Iphone 15 Plus, stupidly didn't check it was the correct storage size and got the phone sorted and delivered within days. Realised it wasn't big enough but went abou...

Paying my bill final message to O2

new off-shore call centre have tried twice to set up a DD, and failedI have complained twiceNo way of paying on here, which would be instant and allow me to use my business line againcomplained in writing twice 9by letter0 to head officeOne ignored, ...

O2 Switch Up

Hi, I just wanted to know if anyone else has experienced issues with O2 Switch Up? Today I went to my local O2 store to conduct a ‘Switch Up’ to the iPhone 15 Pro and when I sat down with the colleague, we went through the process on screen, checked ...

O2 looks to Space to boost signal in rural areas

Mobile coverage that’s out of this world: Virgin Media O2 looks to Space to boost signal in rural areas - Virgin Media O2https://news.virginmediao2.co.uk/mobile-coverage-thats-out-of-this-world-virgin-media-o2-looks-to-space-to-boost-signal-in-rural-...

Why Are 02 So Dishonest

I have just upgraded to an iPhone 15 Max Pro. This is for an urgent I have this week going to several European countries. I chose to go with O2 as they claimed if I order before midnight on Sat. I could click and collect the following day. Ideal. But...

Disgraceful

your service is a disgrace. have been on the phone for half an hour. you have bounced me back and forth with different advisors only eventually for you to drop the call on me. none of whom have briefed each other on the ongoing issue of you selling m...

Compliments

I would like to pass mine and my partners thanks on to Claire at the Chesterfield store. She was professional throughout and supported us in upgrading but also took the time to help us figure out which phones would be best suited for us. Thank you Cl...

Why does o2's credit card payment block Micrsoft Wallet

I've not found a website before that prevents you using your wallet app to complete a payment. The O2 pay by credit card has a field for your credit card numbers shown with hyphens in it incidentally (which it then doesn't want you to enter anyway!) ...