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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 31579 Views
  • 146 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 30468 Views
  • 45 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
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  • 117 replies
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Fraud

Is there fraudulent workers working in o2 call centres?? Everytime i ring up they say i owe money which i have already paid, they refuse to take my bank reference transaction number for the payments made as evidence, and usher me to pay the bill agai...

02 sending Apple products not requested and issuing CCJs after admitting it was their mistake

In August 2023 my 72yo mother made the mistake of joining 02 for a monthly sim only plan for a mobile phone she already owned. A week later 02 sent her an Apple watch that she did not ask for. She returned it immediately. 02 then threatened her with ...

lvjp by Level 1: Joiner
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@dave-02

Hi there,Can anyone tell me how I PM @dave-02, the Community Manager please? I have spoken to customer services 3 times and emailed them about non receipt of a voucher with regard to the Galaxy earbuds promotion in connection with upgrade to Samsung ...

JoeCool1 by Level 1: Joiner
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  • 2 replies
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Contacting Customer Service

Why has it suddenly become impossible to get hold of customer services? When I dialled 202 they didn't even offer the option of talking to someone and you have to let it get frustrated and put you through to someone who can help. Which it did only fo...

Hartfell by Level 1: Joiner
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Worst customer service and experience with O2

Is anyone facing customer service from O2 is now below 0. I am facing issue since last year and every time I got in call it taking me 30 mins to connect and again 30 mins to connect to other department. I am only hearing a lot of promises in the call...

FS4 by Level 1: Joiner
  • 465 Views
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Changing my number

What on earth is going on with O2? I have been trying to get my old number transferred to my new O2 SIM for a week now! And all I get when I call them is the same questions and told it takes 24 hours! When I finally had enough of the same ole same ol...

Order sent to back office for review

Hello all! I placed an order last Saturday for the iPhone 15 and on the last page and was told my order was under review and could take 48 hours to resolve. I did receive all the legal documents including T&C’s so assuming I’ve passed the credit chec...

Athenaxo by Level 1: Joiner
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  • 2 replies
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upgrade

Hi I want to upgrade my phone to the Google Pixel 7 Pro, but am advised this phone is currently out of stock.Can you please let me know when this phone will be available.Thank YouPeter Woodfield

Peter661 by Level 1: Joiner
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  • 1 replies
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One UI V6.0 - No data after update

Hi everyone, I'm wondering if anyone is able to help, I currently have a Samsung Galaxy S22+ with 02 as the mobile carrier. Last week I updated my phone to the latest version of One Ui 6.0 over WiFi. Since the update I have been unable to access mobi...

MattUK2020 by Level 1: Joiner
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  • 10 replies
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Why does no one actually want to help a customer

So I’m really very frustrated with o2 and their lack of customer service. On the 13th Jan 24 I went into store to do a switch up order. They didn’t have the memory of phone I wanted in store but said I could have one delivered to my home and I just s...

Leonie87 by Level 1: Joiner
  • 430 Views
  • 2 replies
  • 0 kudos