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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 3902 Views
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 13039 Views
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 13379 Views
  • 89 replies
  • 0 kudos

Customer service is a joke

What a joke customer service is just phoned them someone spoke one little line then stuck the phone on the side soon as i started talking for 4 mins nothing how can anyone talk to them about anything if u get ignored wrong bloody phone ordered so mor...

Finding an accessible phone for the hard of hearing

Posted about a dead phone. Being partially hearing I have also bought phones reccommended by Action for Hearing Loss. This charity no longer provides this service. My last phone was an Amplicoms M9500. It had an easy facia for older people but could ...

Jenny105 by Level 15: Gaining a Reputation
  • 511 Views
  • 7 replies
  • 0 kudos

Child to adult account

My daughter is now 18 and we'd like her to manage her own account. How do I move her off my account and onto her own?

Diet by Level 1: Joiner
  • 152 Views
  • 1 replies
  • 0 kudos

E sim

Replacing my iPhone today due to accidental damage. Nice and easy same day replacement. Call o2 to tell them I need my e sim QR code for the new phone only to be told it’s got to be posted out!? What’s the point of having electronic options if you us...

RG1 by Level 1: Joiner
  • 188 Views
  • 2 replies
  • 0 kudos

S21 Promotion - 02Recycle

Hoping someone can help. I've just upgraded and S20 5G to an \S21 Ultra and there is an offer of an extra £150 when your trade your old phone via 02recycle. I've tried to enter my order no into the promo/voucher code and I'm getting the message that ...

how to tell your phone is now dead ?

Hi . My Phone hasnt been running down quickly for a while - Amplicomms M9500. Today its dead. If the start button is pressed it makes a squeaking sound after awhile. The phone is 21/2 - 3yrs old as far as I recall . We have other chargers but none fi...

Jenny105 by Level 15: Gaining a Reputation
  • 332 Views
  • 5 replies
  • 0 kudos

unable to send texts to one particular shortcode number

I have been attempting to send a text to a competition line on 83070 which repeatedly fails to send. I have sent to this number previously without issue and have no issues with other numbers. I also tried it with a tesco mobile and a friend has tried...

CMG by Level 1: Joiner
  • 391 Views
  • 4 replies
  • 0 kudos

SMS codes for Bank transactions

Mostly I use my computer and not smart phone except for calls. However, now the bank wants to send an SMS code to confirm transactions. Sometimes, these come through as expected, but increasingly, no requested SMS turns up at all, so I have to cancel...

JoBrecht by Level 1: Joiner
  • 157 Views
  • 1 replies
  • 0 kudos