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Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
  • 6 kudos

Resolved! January rewards/Bolt on

I have just had my January Rewards I now have £14.00 on my phone, according to the records I need to pay for a bolt on, Is there anyway that my bolt on can be paid out of the £14.00.

Anonymous by Not applicable
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Resolved! Warranty claim rejected due to liquid damage

Hi - has anyone on here had a problem with O2 rejecting a warranty claim due to liquid damage? My Nexus 4 recently stopped working inexplicably. I put it on charge and came back to it a couple of hours later and it was dead - solid red light and no r...

Anonymous by Not applicable
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  • 7 replies
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Duplicate posts due to no update/response from authors

In my opinion, the whole point of the O2 Community pages is for users to communicate with eachother. The community is split up into sections to ease the use of the site.Members post random discussions or problems that they are facing and other member...

gemz4the1 by Level 23: Casual Specs
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Resolved! Inaccurate Upgrade Deals

My wife and I were planning to upgrade our phones. She has recently contacted O2 through online chat to get information about the deals and has managed to get the deal she wanted. She was told that I could also get the same deal. When I've tried cont...

Anonymous by Not applicable
  • 1011 Views
  • 2 replies
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Resolved! Unsure whether I have cancelled over live-chat

I spoke to a customer service agent over live chat today. I wanted to see what the options are for providing cancellation notice without having to call (I had to move overseas unexpectedly and would prefer not to have to make an expensive internation...

Anonymous by Not applicable
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Resolved! Charge for overuse

Hi,I'm on a contract for 1GB of data a month, having read on the forum that if you go over your limit, you're not charged (unless you buy a bolt on) and you can still get internet access but the speed is very low. When that month finishes, I assume i...

Anonymous by Not applicable
  • 1526 Views
  • 4 replies
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Have a great new year

I don't visit here very often these days, so I'll like to take the chance to wish everyone at O2 and all the forum members a Happy New Year. Also I will have a couple of questions about a telephone I hope to upgrade to. However that will be in 2014. ...

anticpated by Level 30: Meditator
  • 1061 Views
  • 3 replies
  • 2 kudos