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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
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O2 removed my insurance without informing me thereof

I have been an O2 customer for many years. Now I feel outraged and I want to warn other O2 customers. My phone was badly damaged last Saturday and as I had signed up for insurance for my very expensive handset, I tried to make a claim. To my shock, I...

Anonymous by Not applicable
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Resolved! NHS Code discount for new iphone 6 question.

Today I just ordered a new iphone 6 64gb via phone, and with a valid NHS open code I can recieve a 30% discount off of the airtime monthly payment. The lady I spoke to on the phone said that this is correct and when I recieve the new handset I have 9...

Anonymous by Not applicable
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superchooser

I have just joined O2 with my husband on one account. I have just received an email saying I have super chooser rights. I have clicked the link and nothing happens. Does anyone please know how to separate accounts with superchooser rights thanks Mari...

Anonymous by Not applicable
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Resolved! numbers being changed to start with 44+

Hi all. i am finding out more about Ariel direct. but it appears that the numbers in my phone are being changed without my knowledge or consent. the numbers chane to start with 44, and this allows them to charge me more apparently. is anyone else suf...

Anonymous by Not applicable
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Resolved! COMPLETE RUBBISH

HOW MANY TIIMES DOES IT TAKE TO CANCEL A DAM CONTRACT WITH THIS COMPANY...... NOT EVEN GOT THE PHONE FROM THEM AS THEY WERE SENT BACK YET THEY STILL WANT TO CHARGE ME EVEN THOUGH THEY HAVE CONFIRMED THEY HAVE RECIEVED THE PHONES BACK

Anonymous by Not applicable
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Resolved! Reducing Balance

Nokia 610A few day ago I added £10 to my pay as you go account only to find the balance today is £00.00 when all the WiFi roaming etc configeration are all switched OFF.I only occasionally use my phone to talk with the odd text. My previous top up la...

Anonymous by Not applicable
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  • 3 replies
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Resolved! Advice needed re: fraudulent credit

Good morning everyone My query is to do with contracts. I have two phones with O2 which I have had for a number of years. I recently learned that someone who moved out from my address two months ago has taken out a contract with O2 last week using th...

Anonymous by Not applicable
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Resolved! slow delivery?

Purchased a S6 on Wendsday, supposed to be here today, but still haven't received a email saying its been shipped?

Anonymous by Not applicable
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  • 23 replies
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