General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Tech team

I can't seem to get in contact with Toby. Won't let me send pm. I'm new! Please help!

Lumia Christmas Accessory Bundle - where is it?

I recently purchased a Nokia Lumia 735 from o2, which included a Christmas Accessory Bundle of a speaker and charging plate (as advertised on the o2 site!). I was very disappointed to find that instead of receiving the bundle, I received a leaflet te...

Resolved! Virtual Interviews

@Marjo One of the reasons given for joining the O2 Community is that "We also run regular initiatives ...." an example being "Virtual Interviews - Live Q&A sessions with official O2 experts ". When was the last such initiative? Was it a success? Did ...

Web Browser

There are a number of items in my partners browser history that i have queried with him such as "welcome to face book" and "02 sign in" and "02 disabled" titles. He claims to know nothing about them and not be responsible. Can that be the case? Can t...

Resolved! k

past caring im afraid only been with them 2 weeks and already regretting my decision

Community web pages slow

When looking through Unread Posts, I'm finding the pages sluggish to load....only occurring on this website so don't go blaming my laptop Most noticeable when there's a pageful of posts and the "unread" start near the bottom. It's been like this sinc...

Resolved! still receiving bills from o2 for a phone i never had

hi In 2014 some used my name and address to obtain a phone in my name i had reported it to the police and o2 .they passed it on to their fraud who said yes my name and address was was used to obtain goods and services from o2and that they therefore c...

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what do other o2 customers think

Resolved! Premium texts from 85222

Really haven't looked at itemised bill, but today I saw over £15 of charges and when I checked its 3 texts from 85222 per week. It's been going on for months. When I get the texts as it's about a competition I just delete them.How can I stop them and...

Open discussion: Community Guidelines

Hi guys, I hope you're all doing well! Towards the end of 2014, the community team mentioned that we intend to hold a few discussions based on some of the actions and programmes we conduct on the community. One of these topics is the community guidel...