General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Appalling customer service - the CEO should know about this as its so bad

Please please help me as I've spent what feels like an eternity tryingthrough your webchat site to request a very simple task to beundertaken.I then write to the customer service link that O2 sent me and get an automated message saying to make contac...

O2 Portable Power Bars

We're all aware EE are giving out free portable chargers to their customers, I think we'd all like it if O2 did the same, no? Priority is all well and good but I'd much rather have a charger than 15% off some Hotel Chocolat.Anyone feel similar?

Resolved! No signal in ME17 postcode and no one to talk to

Hi, I've had no voice reception since yesterday and you phone customer services and keep going round and round trying to find the right option. Look on there website and they say they have a mast down. Try talking online to O2 and their online agents...

Resolved! BT Returns To Mobile - Sim Only Deal

BT has today announced its return to the UK mobile market with its MVNO in partnership with EE.Existing BT Broadband customers can get a sim only deal with 200 minutes and 500mb of 4g data for just £5 a month. ...http://www.bbc.co.uk/news/technology-...

how do i talk online to an advisor?

I spoke online yesterday to an O2 advisor, it just popped up on the screen, then my internet went down and I lost the conversation. I tried to search where I could talk to another advisor online and cannot find it anywhere! Does anyone know what I ha...

O2 live guru

I just wanted to say that I had a problem with my services and the 02 team were great, so helpful and sorted the problem out quickly.

Resolved! Can't access my O2 emails as contract user

Is anyone finding it difficult to access their O2 emails? Just buffering and going nowhere. I have super fast broadband so that's not the problem.

Good service should be shared too

Not sure if this is the place but I just had a really quick, easy and simple less than 8 minute phone call with a customer service staff Emma. She was prompt and understood my enquiry and was quick to resolve the issue. I had to top up whilst on the ...

Resolved! How do I pull another device into my account

Don't know what body means

Accessory review: Samsung Level on.

The style headphone market is saturated to bursting point with big name brands, yet finding a quality sound is a lot harder than finding a good look. Has Samsung's "Level" range delivered on its premium sound promise, or is this just a poor attempt a...