General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Signal Issues

For a while now me, my wife and my father have all been having issues with our signal. My wife has spoken to many different people on the phone about the issue and have been told different things everytime. We used to get a H+ data signal and perfect...

Resolved! Is it worthwhile be taking atvantage of the O2 £10 bundle top up offers

I am a very senior citizan That ended up with 3 mobiles. My first one many years ago a Samsung, it was top of the range and still use many facets it has but over time faulty hearing I purchased a binatone speakeasy which I signed up with O2, included...

Resolved! Live chat times?

I've just opened a live chat and it says 'we're really busy right now. Thanks for waiting.' Does it just say that for every two minutes all the time, or are they genuinely busy and my live chat will be answered?

You stupid o2, can't you even run a simple thing like web mail!!!???

I had just sent an email, and your USELESS & BAD 'SERVICE' LOST MY EMAIL MESSAGE!!! Not to mention your slow access to emails and this is not the first, second, third and more times this has happened! Fire the idiots you employ who do NOT do their jo...

MWC day three: foldable keyboards and super storage

Read here to see what happened during the third day of the MWC : Of these three announcements, which is your favourite? Microsoft’s flexible keyboard More info (Highlight to read)So far MWC has revealed some pretty darn useful accessories that’ll mak...

Resolved! If I keep phone after 2 years, does monthly payment automatically lower?

Hi I've had my phone for just on 2 years, and I'm happy to keep it for now. As paying for the phone itself was included in my 2 year contract, will my monthly payment automatically reduce from month 25 - or do I need to actively do something to chang...

Resolved! Opting out of marketing calls and texts

Can someone tell me how I do this please as you can't reply to an 02 text with STOP and I can't see how to do it in "my settings" or "my details" or similar.

Resolved! Reg; GED number

Im trying to cancel insurance I took out on a P&G phone in 2010. The payment has been DD from my building society account since, monthly. O2 now tell me they don't insure P&G phones paying DD on a monthly bases, they only insure contract phones payin...

02 SHOP, THE DISABLED AND THE ELDERLY IN 2015

Have anyone noticed how half of the chairs in the 02 shop are high chairs?? Pity some people with a range of physical disability and the elderly also notice them: out of reach! I am disabled. Getting on one of these chairs is like climbing a mini Eve...

Resolved! bristol 4g

can anyone tell me when 4g network is coming to Bristol area we are still waiting?