General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Phone not being delivered...

Ordered the Samsung Galaxy S5 on the 08/01/15 on a Thursday. Phone left O2 and got to UK Mail on the Friday morning, and they sent it out for delivery the same afternoon. By 2'O clock the order was updated as 'Delayed'. I though 'Hmm not a problem, t...

Disgusted by customer service level!!

I have been a customer of o2 for about 16 years now and, wanted to upgrade my phone. After 1.5hours 'chatting' to a guru I placed my order (irritating considering i was then late for a meeting...) and then, after trying to place the order, there was ...

Kitsound Boom Evolution speaker review

I also want to say for anybody that is wondering what the FREE Kitsound Boom Evolution speaker is like,I think todays term is 'BANGING', I love it.Being on the look out for a bluetooth speaker for my bedroom whilst I workout and needing a new phone, ...

Resolved! re-connection fee

Hiya, can any1 please tell me how much the reconnection fee is once O2 have disconnected my services?

Buying should not be this difficult

3 months ago after a fall out with local o2 shop I switched providers to three - worst mistake I could have made with service down for 7 weeks. Decided really my problem was with o2 shop and not o2 themselves and decided to come back so for speed I b...

Resolved! cancel my contract phone

i would like to check when is the last payment for my contract and the service will be terminated

Resolved! Private Messages

Is it mandatory in the O2 Community to have the PM function turned on? The "Guidelines" are silent on the matter.

O2 not interested

I'm hacked off with O2 The reception in both the places I currently spend any time is terrible. It's difficult to even hold a conversation. Do O2 care? No - the website doesn't even have a webform to email them to tell them. Just a forum to rant at. ...

O2 Customer Service Well done!

We hear so many complaints about O2 CS. For balance I thought I would post my own experience of today.My two year contract is now finished. I changed my handset to a Note 3 in November still using old 3G sim and remaining on existing tariff.Today I n...

Resolved! data usage

I had always had iphones and always been with t-mobile/ee or whatever they're calling themselves these days. I switched to a samsung galaxy and o2 in May and i have 5gb of data a month as thats what i had with t-mob and they advised me that i only ev...