General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 wifi shambles

As an o2 customer since the beginning when it was BT cellnet back in the 1990's I've experienced much of what they have to offer and in general have been ok with the service. But the past few months things have gone downhill. In the early days they h...

Resolved! Stopping ALL sms from 02

Today I received and SMS from 02Wifi, which I do not have. I do not wish to receive any, repeat any, SMS offering an 02 service. If I want something I will ask. To add insult to injury when I texted STOP to 68800 I was sent an SMS saying it would tak...

Resolved! Channel partner scheme

Hi, i work for currys part of dsgi. I recently upgraded my contract on which i had the 30% friends and family staff discount because of the channel partner discount, however when i upgraded the advisor in the store refilled out the discount form but ...

Customers spoke, O2 listened! Coverage checker and network issues new features.

O2 has made changes to Coverage checker to enable customer services to set up an automated text or email to tell the customer when the issue they’ve called about is fixed. Also if there is a delay they will be informed of this as well. What does this...

Resolved! O2 Priority at Cineworld

Anyone else been told that the 45% discount at Cineworld does not apply to The Hobbit film? Doesn't specifically mention this fact anywhere.

o2 Outsourcing More UK Jobs to India.

Capita, who provide call centre staff for o2, are to make up to 100 uk staff redundant and outsource back office functions to India to cut costs.More info on this linkhttp://www.mobilenewscwp.co.uk/2014/12/17/more-than-100-jobs-to-be-outsourced-from-...

Resolved! data using google maps

Hi im going to scotland for xmas and would like to use google maps on my samsung 4 phone, i pay extra and have 5 gb is that enough?

Resolved! O2 Travel

I was in southern Cyprus for 10 days and expected my O2 travel to kick in. Not so because according to O2 systems I was in Northern Cyprus. Instead of an extra £10.00 on my next bill I got a shock when I found out that my call charges when in Cyprus ...

O2 Chat

Hi how do people find It, for me it was not good at all, almost 2 hours and passed all over the place with the end result being nothing, all I'm trying to do is buy a new p&g phone but O2 have the wrong address details for my credit card and seem una...

O2 Directories

how do you find themI rang them last Saturday for the number of the Clinton card shop in Skipton at about 4pmthe young sounding man who answered was struggling to find the numberI suggested it may be listed as Clinton apostrophe 's'he replied 'are yo...