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failure to take complaint

oIIdiscriminate
Level 1: Joiner
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Being disabled and difficulty typing. why is o2 refusing to give reasonable adjustments and not taking my complaints

Message 1 of 19
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oIIdiscriminate
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cheers. i should not need to register to be able to complain. o2 cs should make reasonable adjustment. i have a right to privacy

 

all numbers on that link do not work.

Message 11 of 19
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Bambino
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@oIIdiscriminate All the numbers given to you in the link work. O2 just aren't interested in answering calls at the moment unless you're buying something. If you use the Lost/Stolen or Fraud option when you call you can get through. Alternatively you can call 202 and use the advice given previously regarding that method.

You can also lodge a complaint here: https://www.o2.co.uk/how-to-complain

I DO NOT WORK FOR O2



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Message 12 of 19
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oIIdiscriminate
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strange, i call number it say number not working, phone this numbr. so numbers not working, would love to dial 202 but sim is not working

 

thanks for link but as said, need reasonable adjusment to make complaint.

Message 13 of 19
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Bambino
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@oIIdiscriminate If your sim isn't working you can download Skype and call any of the numbers for free using that.

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

You don't need a phone to lodge a complaint using this link: https://www.o2.co.uk/how-to-complain

I DO NOT WORK FOR O2



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Message 14 of 19
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jonsie
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Check your private messages @oIIdiscriminate 

There is a link with the figure 1 at the top of these posts

@O2Richardhas messaged you

Message 15 of 19
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oIIdiscriminate
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i have been . 02richard failed to help

 

I have contacted the equal advisory support service, they have sent 02 a letter informing them of their legal responsabilities

 

 

Message 16 of 19
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MI5
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I'm sure O2 are fully aware of their legal responsibilities without the need for a letter telling them.
As your disabilities appear to be quite severe, I'm surprised you don't have a carer to help you in such matters?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 17 of 19
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oIIdiscriminate
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you have no idea my issues and i am not here to discuss them, they are private.

Message 18 of 19
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MI5
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I didn't ask what they were and I don't wish to know.
It was a statement, not a question.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 19 of 19
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