General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Business contract issues

Hello I recently joined O2 like 5 days ago I wanted a consumer contract with a pay monthly sim so I can use the O2 mobile application but I ended up with a business contract for sim only and of course I can’t use the application. We all know how bad ...

Bill Higher than it should be even after speaking to customer service a month ago.

02 are nothing but thieves who do nothing but perpetually lie down the phone.

Calling customer service - what a joke

Is this a place for a rant? Because O2 should be ashamed of how rubbish your phone automated service is. All I want to do is cancel a watch subscription and it took the whole morning to navigate your stupid phone system. What an absolute joke.

How do I know if I’m on refresh or standard?

Hey all, I’ve just upgraded and I specified that I wanted to be on a standard contract. (Upgraded through trusted 3rd party). They advised me that what I’m going to be on but when I checked myo2 I can see that it has two options to pay one for airtim...

Wrongful default

I sent a device back on 5th august after only having it two days. O2 have accepted they have received the device yet their system didn’t seem to. Over the course of the last five weeks I have spent in excess of ten hours on the phone speaking with mu...

S20 FE o2 signal poor

I have had this new s20 for 9 months and since day one the signal has been noticeably worse than my s7edge with the same sim card, most days at best 1 bar on 4g. I have contacted support but didn't get anywhere fast and they said no mast or signal is...

New phone

Hi there I order a nee phone but I been told it’s out off stock and I really can’t be waiting any longer than a week because I work I need phone to answer my call because this one on it’s way out any way u can help me

Unsolicited bills

Has anyone had problems with the following companies?- My Media Games- Taptronic/Fitguru- Net Real Solutions- Or any company who has claimed that you have subscribed to something that you did not If you don't remember subscribing onto anything it mea...

IPhone 13 next week? Nah, people are discussing the iPhone 14 next year!?!!?

Just read this in my news feed and found it interesting. A leak of a “possible” iPhone 14 design leak. Would love to see this but as always we need to wait till its realised, if ever! https://www.frontpagetech.com/2021/09/08/exclusive-a-closer-first-...

Unexplained data usage

Due to circumstances I spend 99% of my time at home, so only use wi-fi and mobile data is always turned off. so usually have zero usage?This last month the signal has been patchy with days of no service (contacted o2 and they say it's not an area pro...