Discussions & Feedback
Come here to have general discussions or leave feedback on your experience with O2.
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Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 39439 Views
  • 204 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 33120 Views
  • 45 replies
  • 6 kudos

sms over wifi calling

I am very disappointed that O2 have not implemented sms over WiFi Calling to date. There have been questions here about this feature for around three years with promises, promises... I get weekly requests from my bank, the government and many other o...

BarryW by Level 1: Joiner
  • 4893 Views
  • 12 replies
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My Network App

Hi, Are you aware that Masts are no longer displaying in the my network app on iOS? WiFi hotspots still show but masts don’t when you select to display them.

Junior by Level 2: Apprentice
  • 465 Views
  • 0 replies
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Feedback/praise

Hi, I was wondering if anyone knows how to leave feedback for an o2 employee (positive). I spoke to Anita on 13th September 2022 who was just brilliant and gave me a great deal as a loyal O2 customer and I want to make sure it goes directly to her ma...

Julie15 by Level 1: Joiner
  • 1278 Views
  • 3 replies
  • 2 kudos

Recent usage

How do you view unbilled usage? The recent charges tab has disappeared?

Gaz5 by Level 1: Joiner
  • 775 Views
  • 3 replies
  • 0 kudos

Top Class Service!

Mohammed @ O2 in Stratford Westfield was amazing, yesterday. Professional, efficient & knowledgeable. New customer. Very impressed with the service @ O2.....

Chasidah by Level 1: Joiner
  • 519 Views
  • 2 replies
  • 1 kudos

Positive feedback

Hi, I can't find anywhere to leave positive feedback for one of your employee's so I thought I would post here. After months and months of trying to sort out an issue I went into the stockport store for help and the person who served me Paul Taylor w...

Business contract issues

Hello I recently joined O2 like 5 days ago I wanted a consumer contract with a pay monthly sim so I can use the O2 mobile application but I ended up with a business contract for sim only and of course I can’t use the application. We all know how bad ...

Calling customer service - what a joke

Is this a place for a rant? Because O2 should be ashamed of how rubbish your phone automated service is. All I want to do is cancel a watch subscription and it took the whole morning to navigate your stupid phone system. What an absolute joke.

anon21 by Level 1: Joiner
  • 765 Views
  • 2 replies
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How do I know if I’m on refresh or standard?

Hey all, I’ve just upgraded and I specified that I wanted to be on a standard contract. (Upgraded through trusted 3rd party). They advised me that what I’m going to be on but when I checked myo2 I can see that it has two options to pay one for airtim...