General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

PAC Code Rules not followed by O2.

Hi All, I requested PAC code for 2 PAYG numbers with O2 via SMS service on 65075 which kept failing. Called Customer Services on 4445 on Friday and again on Monday. Both times they said there are 2 options: 1) SMS "PAC" to 65075 but it will fail if y...

10% Reward Not Applied and Phantom charges to Credit!

Okay, seems to be some buggy stuff going on here, last month I topped up twice, 15 and 10 Pounds, I recieved a 1 pound reward (10%) but nothing for the 15 Pounds Topup ( So I am 1.50 short for my next rewards) I have been getting 10% for years now - ...

Public O2 Wifi

Hey I am after some advice. I have tried several times to log onto the public unsecured O2 WiFi when my signal hasn’t been strong enough. For example when trying to use scan and go in a supermarket. I log on successfully but then it says the page is ...

Resolved! Customer service

I recently (3/9) rejoined O2 after many years with EE taking up a pay monthly contract. I've had to call customer services a couple of times since then and noticed that their customer service line is almost designed to direct you to online help then ...

Bill Far Too Expensive

Just wondrered if anyone had any luck with talking to O2 about this. But my bill is over £60 everymonth (for literally 5gb of data). It'd cost nearly £1000 to pay off my contract to get out of it to go sim only. But sim only is so so much cheaper (th...

02 Taking the P

On a scale of 1-100 how much higher than 100 would u go to mark how abso ****** O2 is as a company? I think if 100 is as bad as a company can be then there must be some imbalance in space/time that has allowed O2 to be above and beyond the top mark o...

Positive feedback

Help giving positive feedback

Type size too small

Hi O2,Question for you/something to point out.Oddly, your choice to make the type small on the first page of this app means thatanyone wanting to check their remaining pay-as-you-go data (most people) have to a) search all over the place b) zoom in c...

Excellent customer service

Mine and my husbands contract was terminating and we called O2 to review any upgrade deals. We came through to this lovely lady called Amanda fletcher. She was so patient and talked us through several deals. She was ready to answer any questions and ...

Insurance fraud

I know a customer who is going to commit insurance fraud, he sold his new Samsung S20 Note to CeX and he said to me he is going to report it lost/stolen then claim a new one on the insurance. I think that's out of order so I want you to stop it happe...