General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

CGNAT - how does it work?

Hopefully one of you techies our there can help me.By the sounds of it, o2 use CGNAT over mobile data?How does CGNAT work, and how many users would be under one ‘public’ IP address at the same time on o2?What exactly is CGNAT?

Huawei pocket hotspots

What is the difference between the Huawei pocket wifi 2017 and the 2020 device?

Date Stamp on Text Messages

How can I change the Date Stamp on my O2 Sim. Yesterday's (18/8/2020) text messages are dated Jan 2ThxGerard

o2 the most expensive operator do not buy it!!!

do not buy anything from them and check your bill and plan .. its 100 percent the most expensive operator not telling the truth to the customers i just had an horible experience with my upgrade. i was with them for 5 years and after 5 years my deal f...

O2 returns issues?

Hopefully this isn't in the wrong place, I'm returning a Galaxy S20 "like new" and I'm still during the cooling off period, nothing wrong with it at all, I've heard horror stories about O2's repair services and wondering if anyone has experience with...

Upgrade

Hi I've been informed that i can upgrade from my current contract to a more suitable one, but notice o2 want to charge me 6 pound more for the same data/airtime as im on now. is this usual ? /

Scam

I’m getting txt messages that are charging me and o2 have allowed it yet won’t stop it. I’ve tried contacting them and nothing. I did not authorise these txt messages and certainly shouldn’t be paying for them. Been a lifelong o2 customer and this is...

POOR CHOICE OF PARTNERS

Well, what can i say. just flabagasted. Upgrade phone, not done it in a while. dont think i am even going to bother keeping it either. Start chat window 18.26Finish chat window 21.49 this is just to upgrade, how is that beneficial. anyway i held my p...

Samsung Galaxy S8 charger cable replacement

Hey there fellow reader,Anyone know the answer to following or point me in the right direction please?1. Im looking for somewhere to buy an official samsung cable for s8 (as my one is coming apart a bit on one end after all these years).2. If not an ...

third class customers

Why dose O2 treat pay as you go customers like they are eather 3rd class customers or theyt are Scum.I spoke to an agent and afdter 10 ways to confirm my identity I was transfered to another agent to help me. I have a week O2 signnal at home the new ...