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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 47716 Views
  • 213 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 38001 Views
  • 45 replies
  • 6 kudos

I've given up on customer service....202.

I've no idea what's going on at O2, they used to be professional, knowledgeable and extremely helpful. I had an ongoing issue for five months last year with sending text messages from my home. In the end I bought a new phone after hours and hours on ...

Apple Watch OS 9.3 and O2 Airtime Plan Connectivity

Apple has just released Apple Watch OS 9.3 and it has resolved my problem with not being able to connect my watch to my O2 Apple Watch Airtime Plan. Following the update, my AWAP magically appeared in the Mobile Data section of the AW app. I have tes...

Justin23 by Level 1: Joiner
  • 3965 Views
  • 11 replies
  • 3 kudos

Eye check up

I understand that as an employee of o2, you can get free eye checks. Any know how to go about this? thanks in advance

TeriFix by Level 1: Joiner
  • 453 Views
  • 1 replies
  • 0 kudos

Difference between signal on contract and payg

Just wanting to know of this is normal, or even allowed.I have with me 3 different phones, One a o2 contract phone, and two pay and go o2 phones, one of which is brand new (got today). The signal currently on the contract phone is 2 bars with 4g acti...

Anonymous by Not applicable
  • 5245 Views
  • 15 replies
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Complaint

O2 is useless, I have been on the phone for 2 days and have spoken to 3 different people as I wanted to do a transfer of ownership and O2 messed up and transfered the wrong number now that account will be deactivated and it's someone else account so ...

Allycat by Level 1: Joiner
  • 913 Views
  • 3 replies
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Chromebook Promotion 24/1/23 expired

26/1/23Was about to upgrade my S20+ to a S22+ 256gb taking advantage of the advertised Chromebook Promotion.Noticed in the small print that this promo expired on the 24/1/23. What if any promotions are now available with the renewal of a contract and...

D4Darryl by Level 1: Joiner
  • 2819 Views
  • 7 replies
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o2 Open S23 Range exclusions

I know people are going to ask. but the exclusions list for o2 open and any discounts has been updated to include all of the S23 Range I am not surprised as these handsets will be in high demand, despite the very high prices

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madasaf1sh by Level 78: King of Kings
  • 904 Views
  • 0 replies
  • 3 kudos