Discussions & Feedback
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Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
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O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
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o2 Trail to give away old smart phones

Just seen this on ispreview, and its good to see o2 getting involved in local communities and help vulnerable people O2 will be providing SIM cards with 15GB data, unlimited texts and unlimited minutes for 30 days. Recipients will also be supported w...

madasaf1sh by Level 76: Forum Legend
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Phone out of stock

I ordered a new phone last Friday on my o2 site, it's said it was in stock then after I ordered it I had a text that said it wasn't in stock. I've been waiting a week now and still had no information on what is going on. If the phone is not going to ...

Ryan991 by Level 1: Joiner
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Internet speed is not good

My internet speed is 0.9 Mbps and tethering stays on for less than 2 seconds , and on again and off and waiting time to be back online again about 2 mints , this is not why I switched to this network.

Slowly by Level 1: Joiner
  • 434 Views
  • 1 replies
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Feedback

I can’t find any other way to give positive feedback, so if there’s another way to do so please let me know! I just wanted to say I spoke with Tracey today on the phone to upgrade my contract and she was absolutely fantastic! Friendly, funny, and rea...

LisaMary by Level 1: Joiner
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Calls from 'O2'

I keep getting a call from 0800 085 7609 claiming to be from O2, voicemail says to call back 0800 085 7595. Has anybody else had calls from this number and is it genuine? I was going to ask on O2 chat, but it's impossible to find!

Prices and coming direct to O2

Having ended their contract with Carphone Warehouse. O2 now want new customers or customers who are upgrading to contact O2 directly. That’s fine but why would you when the prices with O2 are so expensive. You can get better deals for O2 with MPD or ...

Lesg by Level 2: Apprentice
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  • 11 replies
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Amazon voucher

Hi. I received my £25 Amazon voucher by 02 with no issue. However, the person who introduced me has to prove it was him through Twitter or Facebook or something? But how does this work when customer service only wants you to contact them for emergenc...

Metronome by Level 1: Joiner
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Samsung 10 - Cuts Off In Conference Calls

I am currently working from home. I join conference calls and intermettently I am cut off the call. It just drops and I have to dial in again. It seems to happen every 8 minutes or so. This morning I was on a 45 minute call and cut off 5 times. It ha...

BMO by Level 1: Joiner
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Premium rate text

Got txt yesterday from O2 that had just incurred 1st premium txt charge. Checked my bill on line and it stated "no additional charges".... maybe will show on next bill? Thinking back, this may have been due forwarding suspiscious txt (from O2 suposed...

CaptPaul by Level 1: Joiner
  • 686 Views
  • 2 replies
  • 0 kudos