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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 4158 Views
  • 35 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 14189 Views
  • 89 replies
  • 0 kudos

Dbrand

https://dbrand.com/skins/how-to-apply/lg-g6 So I'm thinking about this kit. Any opinions. It comes with many design variations, Not sure about the durability however it certainly makes your phone stand out.

anticpated by Level 29: Intuitive
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  • 6 replies
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Disgustingly poor customer service by O2

O2 originally overcharged my account by a few hundred pounds due to their error with overseas charges. About 6 weeks ago they apologised, identified the error and said it would be rectified "within 48 hours". I have since contacted them at least 12 t...

Anonymous by Not applicable
  • 1163 Views
  • 6 replies
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Rubbish 4G Speeds

Has anyone else noticed ridiculously slow 4G speeds in central London? This has been ongoing for a few months now, basically since I have been upgraded to a 20GB data p/m plan which raises the question of being throttled by the network. The first two...

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Anonymous by Not applicable
  • 5140 Views
  • 39 replies
  • 0 kudos

Thankyou

The staff at Fforrestfach in Swansea, were very helpful as I am unless at starting or transferring details from one phone to another, they took ages setting up and making sure I was completely happy before I left. Amazing customer service from them t...

Anonymous by Not applicable
  • 828 Views
  • 4 replies
  • 2 kudos

Are 02 really that lazy

Despite not being available for a number of years, if you put into google send a free text from 02 it brings you up with an 02 faq page telling you to log in etc. come on o2 stop being lazy and archive this will you, or at least change the page to sa...

Anonymous by Not applicable
  • 2760 Views
  • 22 replies
  • 0 kudos

WhatsApp - is it for me?

It is common knowledge here on The O2 Community that I am 'tech challenged' or to put it more nicely a tech novice & a permanent tech novice at that My official carer / now friend has asked if I use WhatsApp? I use Facebook / email / text to communic...

Anonymous by Not applicable
  • 1575 Views
  • 13 replies
  • 2 kudos

O2 website

Hello, ive been trying to change my address online from a week now and there is a problem with your website every time. There is a sime kind of error all the timeThank you

Anonymous by Not applicable
  • 666 Views
  • 4 replies
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Excellent Customer Service

Hello, Just wanting to express to you the excellent customer service I received this morning. I spoke to a lady in the sales department called Patricia, she was very helpful and friendly with helping me decide on my upgrade and although I haven't yet...

Anonymous by Not applicable
  • 774 Views
  • 4 replies
  • 2 kudos

Try The Tech?

Hello,I was just wondering if to wether you’re still doing the Try The Tech? And if so how can I get involved? I currently and always have had iPhone ... I would like to test the field and see what I could potentially change to?

DBoyo88 by Level 1: Joiner
  • 921 Views
  • 6 replies
  • 0 kudos