contract end date

[Anonymous]

when the contract runs out at the end of your plan ive just found out that o2 will carry on billing you regardless, unless you give 30 days notice,o2 cannot charge you for out of date contracts as there is no legal binding after the end date,check out BBC watchdog for more info on this and other related infomation .

[jonsie]

That has always been the case with O2, you have had to give 30 days notice to end the contract or it rolls on month by month.

From the T&Cs :

3.2 At the end of any Minimum Period this Agreement will continue until it's ended by you or us in line with paragraph 8.2 below.

8.2 This Agreement can be ended by either you or by us giving at least 30 days' Notice (in line with paragraph 19). You must pay us any outstanding Charges incurred during the Agreement.

Are you/Watchdog saying they can't do this even though you agreed and signed a contract?

[Anonymous]

Hi legaleagle and welcome to the Community.

Please refer to the terms and conditions you sign up to when entering into your contract. These confirm a 30 day notice requirement.

How would you feel if networks just cut you off and you needed to make urgent calls? Most people want their connection to continue in some form.

Recommend checking of facts when posting to public forums.

[viridis]

I believe every network provider does this, after contract term is finished, to make sure you still can receive a service, your agreement becomes a 30 day rolling contract.
This is how it worked when I last cancelled a contract with Vodafone in 1998

[Anonymous]

Hi @Anonymous and Welcome to the Community Forum.

As the previously left replies say from o2's Terms and Conditions 30 days notice or a Pac Code has to be requested and used within 30 days, I'm interested in what you have seen.

To support your statement please would you post a Link to the information you state.

[Anonymous]

All networks do this. You can then either upgrade, change to a rolling sim only plan or give notice to disconnect. I don't think anyone would be happy to be cut off at the end of their contract!

[MI5]

Please come back and let us know what Watchdog says about this

[jonsie]

Yes please do.

Love the username incidentally

[Anonymous]

I have a similar problem which boils down to the question as to whether the notice period (30 days) applies out of contract. The O2 webpages imply that it only applies to cancellation in-contract but the muppets in the cancellation team tell me that it appplies both in contract and after the contract ends. The CAB page on cancellation tells us that automatic contract renewals are now illegal, and notice periods (MAY) apply for in-contract cancellation. I would have thought that out of contract O2 are lucky to get any subscriptions and shouldn't apply the 30 day notice period. What's the general experience?

[MI5]

The reference to automatic renewals doesn't apply as you move to a rolling 30 day contract once the min term is met, so yes, 30 days notice still applies.
As stated previously on here, using your PAC assures account cancellation and will generate your final months bill
Any unused credit from the final bill can be returned to your bank account.