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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
  • 6 kudos

Resolved! Is this a scam (or not!!)

Has anybody received a message like this recently :- Subject: Your O2 bill is ready #2230798 From: O2 billing Dear Customer, Your O2 bill for 28/05/14 is now ready. You can look at your bill here In total, your bill for this month comes to £312,48. ...

Anonymous by Not applicable
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  • 11 replies
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being charged for picture messages

iv'e just noticed that since upgrading to unlimited texts iv'e started to have to pay to send picture messages where as before they used to take 4 texts of your amount.As now all pay monthly tarrifs give you unlimited texts i wonder how many people w...

Anonymous by Not applicable
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Resolved! Hounded at Renewal Time - Questions

So how does it work?How do so many people (other than O2) seem to know when my contract is up for renewal?Why is it that in the last week I've had over 10 calls from 'helpful' souls wanting to guide me through renewing a con tract?How do I turn of th...

Anonymous by Not applicable
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  • 12 replies
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'Customer service' in store

I called into an o2 store today to get some help with an issue I've been having with my iphone. On walking into the store I saw 3 staff members slouching against the phones on display, they were quick to ask if they could help but sadly that's where ...

Anonymous by Not applicable
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  • 12 replies
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Buying a 4G phone, not given a 4G simcard.

Has anyone had this problem?In January I bought a new Samsung Galaxy S4, refreshed my current contract. Asked specifically for a 4G phone and double checked before I signed the new contract if this was a 4G phone and if I was good to go now. Was told...

Anonymous by Not applicable
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  • 3 replies
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Motorola Moto G Review

Hello guys and it's been along time since I j have made a thread or said anything just not been too well but I'm back :)....It's been nearly I think a month since I have been using the Motorola Moto G so I thought let me write a review about it since...

Anonymous by Not applicable
  • 3186 Views
  • 7 replies
  • 2 kudos

Resolved! iPhones and pay as you go

I've posted below about poor coverage for an iphone I've just bought. If I swapped it for a pay as you go could I try different providers then revert back to contract? Also can I keep the same number if I use different payg providers.

Anonymous by Not applicable
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Resolved! 3G coverage not as good as promised

Hi. I got an iphone for my son this week and checked the coverage before we got it. He wants to use internet in his school grounds and the map said that there was a strong signal but he is t getting 3 g there at all. Some of his friends do but I assu...

Anonymous by Not applicable
  • 1462 Views
  • 3 replies
  • 0 kudos