General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 poor coverage - why?

I have been with O2 for about 6 months after 16 years with Orange. On my last upgrade, O2 had better deals.But I am amazed at how poor O2's coverage is, especially when compared with Orange/T-Mobile. I live within a mile of Canterbury city centre and...

Resolved! emails

hi i am new to forum and not very computer savvi so simple answers please - i use o2 webmail on windows 7 laptop and can receive but not send email, no previous problem prior yesterday , can anyone tell me what is wrong and how to solve

Resolved! Mobile network cover in Spain

My daughter has just arrived in Spain and has no network coverage. Phone worked well in the UK this morning. Have tried taking the sim out and replacing it. Any suggestions? Which Spanish telecom networks do O2 use - thought I could check their cover...

Resolved! Pairing my new galaxy S4 to my car

I have just got the Samsung Galaxy S4, and it wont recognise my car when I scan for bluetooth devices, any suggestions or help please

Resolved! Customer care number/chat ASAP!!!!

Hi,I guess someone is trying to claim mobile from my account,can someone help me out as I am not able to contact o2's customer care department...

Resolved! Pay as you go - no free texts

I'm on a pay as you go tarriff; two days ago I topped up £15 to get my usual 500 free texts for this month, but I'm being charged for each text. Any ideas why?

Reporting spam texts to O2 - broken.

Just had a spam text message so I forward it to 7726 as I do with all spam texts, instead of the normal reply you normally get, this time I got the following reply from O2. "Thanks for sending O2 your unwanted SPAM message, It's been passed to our SP...

customer services shut at 7pm???? should be 9pm

Just tried to call customer services and got the sorry we're closed our opening hours are blah till 9pm Monday to Friday. Er is it just me or something?

O2 are in Breach of the Data Protection Act

Why has O2 passed on my mobile phone number to Sky ? They are bombarding me with unwanted calls. This also breaches the Data Protection Act.

Resolved! Phishing emails

Hi I've had 4 emails this morning looking as if they have come from O2 informing me I have a message from a mobile number starting with +44 ending in 800 with a link to click on to get the message I was suspicious so I picked up my phone to check mes...