General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! I am being charged un-necessary.

I had iPhone 4s contract of 24 months of £35/month. Contract finished in January 2014. I thought it will be converetd to Pay as you go automatically. I realized in February that they are still charging me about £35. They should charge me only for the...

O2 won't price match their own offer

So tired of O2, they are offering an iPhone 5c 16gb for £28 a month with unlimited calls and texts and 1000mb on a site called e2save mobiles yet as an exhausting customer due an upgrade they won't match this deal. The best they'll offer me is same d...

Stop using IE until bug is fixed, says US

Not a browser that I use but...It's not often that the US government weighs in on the browser wars, but a new Internet Explorer vulnerability that affects all major versions of the browser from the past decade has forced it to raise an alarm: Stop us...

Resolved! Courier

Hiya, I'm just wondering, what courier do O2 use to deliver handsets. Can't track my order on O2 website as its down so wondered if i could check a courier website maybethanks

unbelievable should I Complain

Hi today I get a courtesy call from 02 to see how Im doing and to thank me for my loyalties ,02 have given me some special treats,only know what one is as you will see why.We are giving you exclusive cheap phone and sim deal that you can give to a fa...

Resolved! Compensation for loss of service

Do 02 provide compensation for loss of service? A mast is down in my area and has been for over a week now. 2G isn't even working. Any experience much appreciated.

Resolved! Nuisance calls on my mobil how do l block the number

can anyone tell me how to block or report a nuisance call and text on my mobil thanks

Resolved! The website is useless

I already have a phone on O2, and I wanted a sim to put my iPad mini on my account as well. (1) The site says nano 4G sims are only for "iPad air" and "iPad mini with retina display". Wrong. Mine is an iPad mini, without the retina display, does 4G a...

Demo Device - thanks O2!!!

I urgently need some assistance in relation to having received a demo BlackBerry Q10 handset from an O2 store in Hove last November, which has always been faulty for the simple reason that it isn't a proper handset. Until very recently I was unaware ...

Resolved! Upgrade and tariff transfer problems.

Hey guys,I've recently upgraded my contract and I paid a £50 upfront charge in order to save 30% on my monthly bills..problem is i can't get the code to work and I'm struggling to get any help from customer services to rectify the problem...so I thou...