General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Contacting my mobile abroad

My wife borrow my O2 mobile on her trip to southern irelandI have been trying to get in touch with her for 2 days to get her a message but it goes streight to the messaging serviceDo I need to do something extra if phoning abroadRegardsDennis

O2 Loss for Complete Disregard of Customers

I called O2 to discuss the possibility of upgrading to a pay monthly tariff that matches others being offered to me so that I stay with O2 (been with O2 since 2009) rather than move. I spent 1 Hour 5 min and 20 seconds waiting for someone to answer t...

Resolved! HTC desire C

Why should I stay with o2 to get an HTC desire C phone, when I can get a much better deal from Tesco?????

O2 Webmail - Do you use it?

So, I've noticed quite a few threads where O2 webmail has been mentioned because people either can't access the website or they have trouble configuring it on their phone. I was just curious as to how many people actually use O2 webmail...and why? I'...

O2 Guru

So, I was casually browsing the O2 site just now and discovered O2 Guru and the TV section! http://www.o2.co.uk/guru Why havent O2 made this resource more obvious? Videos and other resources for each phone! Its really good! If you're having problems ...

Resolved! SecurEnvoy texts

I have started receiving texts from SecurEnvoy. All it says is "Your SecurEnvoy code is ....." and a 6 digit code. Is this spam? Or somethign I actually need to use somewhere on my phone?

Resolved! Data top up

Am on pay as you go option, gets recharged on the 10th of each month. I would like to know how I can just buy data because my balance is quite low

Resolved! O2 WIFI contract with BT ending end of June thus reducing WIFI network for O2 customers

I understand from recent News bulletin that currently O2's contract with BT and BT's WIFI nationwide network is coming to an end at the end of June which will result in a substantial reduction in WIFI access points/area's available for those on the O...

O2 poor coverage - why?

I have been with O2 for about 6 months after 16 years with Orange. On my last upgrade, O2 had better deals.But I am amazed at how poor O2's coverage is, especially when compared with Orange/T-Mobile. I live within a mile of Canterbury city centre and...

Resolved! emails

hi i am new to forum and not very computer savvi so simple answers please - i use o2 webmail on windows 7 laptop and can receive but not send email, no previous problem prior yesterday , can anyone tell me what is wrong and how to solve