General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Changed bank details near direct debit date

Hi, I recently changed banks a week before direct debit due to of come out, my new bank gave O2 my new bank details and set up the direct debit. I checked with the O2 app and it said zero balance a few days it was due to be taken as it was due on the...

Resolved! Unlocking my lumia

HiHow can I unlock my lumia 620 phone, so I can use it abroad on the holidays with a different sim card to avoid crazy bills ? I'm using O2 PAYG

Resolved! help required from Irish bank account

hi im so angry and fustrated with o2 customer support. this problem has being going on for over a month. I have paid an outstanding disconnedted bill which i didnt even realise i had one, only when i did credit check on myself i found out. Paid the b...

Resolved! payment online

why cant i pay online? every time i click the link i get a box saying phone O2. ive got better thiongs to do than sit around for 30 minutes waiting for someone to pick up the phone.

Has anyone else noticed a drop in phone signal since joining 4g

I have a HTC One from o2 and have no problems with it until recently.. On the day o2 made available 4g I signed up and almost immediately I noticed that the signal of my phone. Now on average I only receive between 1 and 2 bars where before I would g...

Resolved! HTC One locked, I know email but forget password, can I take it to an 02 shop

Hi,So, I've locked myself out of my HTC one. I know the email address associated with it (gmail) but my main account is yahoo. Therefore I can remember the password. I've reset the gmail password but the phone is not connected to the internet so it d...

Resolved! Account Disabled

I tried loggin in a few times on my buisness account, i thought i was putting in the right password but i checked my emails and realised i was using the wrong password.. now it says my account is disabled, any help on how i can enable it again asap?

Resolved! O2 - Worst network in the Uk

The service I have had from O2 the last few months has been awful. The last few months my signal at home and work is no existent. Ive contacted all the support people and later the high up complaints team. And basicly it comes to this, The mast by my...

Resolved! O2 customers data loss?

http://www.ukbusinessforums.co.uk/threads/million-email-addresses.329182/ 'Hello,What can you do with a million email addresses to make with it money? Any idea?kind regardsjb' 'Thanks for response,but what do you mean "what sort of email addresses" ?...

Some moans about Internet and email services

I consider myself a loyal customer, and have used O2 for quite a lengthy period. During this period I have been happy with the services provided. I have 2 mobile phone contracts, and was a home broadband account holder.However I must complain about t...