General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! New customer to 02

Hi I have just applied for a mobile monthly phone with 02... They said they will send me a confirmation email ... It just states about my order number and 02 saying thank you is that the confirmation ? Also roughly how long does it take for a mobile ...

Resolved! O2's arbitrary loyalty reward policy

I always had a good experience with O2 but looks like my time with O2 is over. Both me and my husband have a contract with O2. We bought the same scheme so our contracts were bought on same day, had same allowances and phone. Overall, we both have be...

Resolved! Who have o2 passed my details onto?

Am in a very annoyed mood right now so this will probably sound like a rant! I am due/eligible for an upgrade of my handset/contract with o2. So why am i getting constant calls from so called o2 affiliates trying to sell me one and sign with them? I ...

Device loan - more handsets!

Hi guys we'd like to get hold of some more handsets for you to try out, what would you like to test? These are the devices you can choose from (please ignore the accessories): SAMSUNG GALAXY S4 MINI BLACK T&B SAFELINQ SMARTLINQ BLACK TRAN & BATT SONY...

Device loan trial

Hey guysRather than asking you all individually in private, it'd be great if you could share your thoughts so far - obviously not reviews or guides, just your general feedback after a week on the challenges of a new phone (for some a different iOS!) ...

Resolved! Information Please

What criteria does a customer have to satisfy to become a "Platinum Customer"? What are the benefits of being a precious metal Customer? Why does a search for Platinum Customer result in just one hit - a list of Customer Service contact numbers? Gerr...

Resolved! Account change

Hi, I am trying to access my current O2 account which is registered at my current email address, however every time I try to log in, it brings up an old pay as you go account. How to change it to the account for my current contract which is a differe...

Forum layout : has it changed on mobile.

Hi allI've noticed in my iPhone that the forum page now seems to encroach into the search banner at the top in mobile view.Full view seems to be ok.Anyone else on iPhone or other makes of phone have this ?

Resolved! Changed bank details near direct debit date

Hi, I recently changed banks a week before direct debit due to of come out, my new bank gave O2 my new bank details and set up the direct debit. I checked with the O2 app and it said zero balance a few days it was due to be taken as it was due on the...

Resolved! Unlocking my lumia

HiHow can I unlock my lumia 620 phone, so I can use it abroad on the holidays with a different sim card to avoid crazy bills ? I'm using O2 PAYG