General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

In a queue!

I've been on hold for 35 minutes! Is there anyone there?

02 customer services is deteriorating

This is actually not a joke!! Today I have been holding waiting to be connected to an advisor for about 40mins altogether. Iv had to hang up because I need to do some things in the houseI have been with 02 for the past 4 years and all the tarrifs I h...

Resolved! BLOCKING MESSAGES....

Hello People.......I have a Samsung Galaxy ace 2. I am getting constant text messages from a colleague at work. I have told them to stop but unfortunately wont. By the way, this isnt mallitious, its Football "Banter"....But i would like it to stop. I...

On hold for 30mins

Hi, just like the guy before me i am on hold to o2. All i want to do is speak to some one about an upgrade. This is crazy. How long does it take to answer a call. There can't be that many people calling o2 at the same time. I just want to leave now w...

Resolved! Coverage ... Hertford SG14 2

Hi I have always had problems regarding coverage .... phone and data from my home. We have lived here for 6 years. Calls and messaging drops regularly, data is so slow and that drops often too. Two weeks ago I was told by o2 I have good coverage. I l...

Resolved! VIP Lounge at the O2 Arena

Hi all Anyone been recently to the O2 arena for a concert and gone to the Blueroom and VIP lounge? Looking at previous threads on here looks like it was a "less than perky" perk in that it was only available to O2 employees, or texting UPGRADE 2 to 6...

Resolved! Outage

Outage at 1052 this morning. I'm in Harrogate. Still "NO SERVICE" by 1125. Online status information for 1100 says everything is fine!Anyone else experiencing this?

Resolved! how doI delete aps?

HiIhave a Samsung smart phone - can anyone out there tell me how to delete unwanted aps - thank you

02 price hike post contract: paying much more than new customer AND redebiting discount

I want to make other users aware of this disgarceful practice:I am a SIM only, pay monthly user. I have been an 02 (and its predecessors) user since 1987, so I think youcoiuld call me a "loyal customer". I have been on a SIM only contract but noticed...

Resolved! Overseas travel - don't use o2!

I am posting this here as I see no other way to give feedback as: a) I am not able to use my phone. When I do get some signal I end up speaking to incompetant fools.b) o2 does not publish telephone numbers to call from overseas, provide e-mail addres...

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