General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! How do I close my O2 account?

I don't want to renew my contract when it comes to an end. how do i get rid of it?

On-line CHAT support is helpless

My wife has just topped-up her pay-go account, but credit was not applied to her phone. She tried the on-line CHAT. The operative kept refering to details of: 1. the previous balance 2. the date of the last top-up 3. the method of top-up. The operati...

Resolved! O2 discount complaint - your opinion please

Hi,I would like any follow O2 customers opinion on my current situationAt the end of last year I wanted to purchase another contract with O2 and wanted the iPhone 5!As I am entitled to employee discount due to working with a business who is linked wi...

Resolved! Unsubscribe to Thread stop email.

Hi Every time someone intoduces themselves on RE.Introduce I get an email how can I stop this.Also when I introduced myself it was a diferent user name to what I have got.Thank you

Resolved! Increasing capacity of emails

I'm trying to email and attachment that is 154MB but get an error message saying it exceeds the allowable size. How do I increase that 'allowable' size?

Charged £228 for a returned lease phone?

I returned my lease phone last month, now it turns out o2 have charged me £228? Looking at your guide this is a charge for "Not functional or excessive damage". Now what is funny about this is the person i returned it to used the phone right infront ...

O2 Customer service sucks!

O2 Customer service is a farce especially if you need to talk to someone to discuss your account, etc. It is all automated, push button 1 etc crap and you never, ever, ever, get to talk to any support staff. This has been my experience listed below: ...

02 dongle

Funny how decisions are made for you.I use a mobile dongle at my workshop for my internet and would consider myself a moderately heavy user spending on average £30+ a month.The other week I was in my local Poundland and by the checkout was a pile of ...

Spam sent to O2 forum email address

This morning I received a spam/phishing email sent to the address I used to sign up to O2 forums. I've not used this email address for anything else, and it's unlikely it would be randomly guessed. I use a different email address for most things I si...

EE announce mid-term increase

Just wondering how many customers who claimed they were leaving O2 because of the price increase might be affected by this? http://www.mobiletoday.co.uk/News/24428/EE_imposes_mid-contract_price_increase_on_Orange_and_T-Mobile_customers.aspx