ON HOLD 45 minutes

[Anonymous]

Please explain why i'm still in a queue for 45 minutes to cancel my contract? 

How can a organisation that makes significant amount of money not hire enough staff to answer the bleeding phone!

SO frustrating.

The day we establish a law to enable customers to cancel on line will truely be a good day. 

O2's underhanded tatics can not surely go on much longer.

[Anonymous]

You can do it via live chat online

[Anonymous]

Thanks - actually trying that now. Still frustrating process

[Anonymous]

Or snail mail via recorded delivery.

Telefónica UK Limited
Correspondence Department

PO BOX 694

Winchester

SO23 5AP

Unless your asking for a PAC Code via Live Chat I wouldnt cancel via that route.

So many horror stories from things not being completed properly.

[Anonymous]

It is Saturday which is generally the busiest day of the week because a lot of people are off work. I tend to find 10am on a Sunday morning is quite quiet if that's convenient for you?

[Anonymous]

Let us know if you get it sorted

[Anonymous]

Looks like i'm getting somewhere online chat. Thanks

I called during the week and i was on hold for 30 minutes. It's not just the weekend traffic.

[Anonymous]

I rang CS this afternoon got through in 4 minutes.

Go to CS and ask to be put through. Usually quicker

[Anonymous]

It's odd but whenever I've called at all different times I've never waited more than 5 minutes I always just press 2 then 0

[Anonymous]

Well, it's not just me. Do a search on line for O2's credibility for this sort of thing. Yes, they are a large provider, but it's getting out of hand. 

You may have been lucky, but they lack treating customers fairly at times.

Thanks for your help.