Well done O2. Great service

[jezza1234]

I thought I would share some positive O2 customer service news.
A few days ago I went into my local O2 store to upgrade my IPad(never upgrade on line and have it delivered to my home address always go into a store). Did the upgrade and all was well and I was happy. Decided that whilst I was in there, and as there was only 4months outstanding on my phone, I’d upgrade that as well. Well as soon as we started the upgrade there was a message from O2 saying that I could upgrade for free and I didn’t need to pay off the outstanding balance which saved me over £100! Needless to say I was happy with that. So there you go O2 can get it right. I know they only did it because I’d just upgraded my iPad but even so still a nice gesture. Well done O2

[TallTrees]

Great to hear and that you took the time to tell everyone on the o2 Community Forum @jezza1234 

I also popped into O2 in my local area and they were very helpful and cheery.  

The other day I contacted C.S. and asked for a sim for one of my family ~ couldn't have been more helpful and happy/cheery.  Well done to O2 from me too. 

[Cleoriff]

Great to hear some positive news @jezza1234 

I'm sure @Martin-O2  or @EmilieT will feed this back for you.

Enjoy your new devices

[Cleoriff]

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@TallTrees wrote:

Great to hear and that you took the time to tell everyone on the o2 Community Forum @jezza1234 

I also popped into O2 in my local area and they were very helpful and cheery.  

The other day I contacted C.S. and asked for a sim for one of my family ~ couldn't have been more helpful and happy/cheery.  Well done to O2 from me too. 

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My local store has always given me excellent service as well @TallTrees 

You see, there you have a prime example of dealing with a human (as opposed to a chatbot or A.I. )

[TallTrees]

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@Cleoriff wrote:

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My local store has always given me excellent service as well @TallTrees 

You see, there you have a prime example of dealing with a human (as opposed to a chatbot or A.I. )

Well I for one would have been astonished if I had been met with a choice like for instance ~

a Bot on the counter ~ 

or ~  this one is for you @Cleoriff 

A robot in the form of F1 driver Lewis Hamilton to answer your query 

  voice over of course.

and a "virtual spin" in his car!  

Love it 

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[Anonymous]

My local store is always excellent every time I go in & all very helpful. Best assistance Is to go in store

[Cleoriff]

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@TallTrees wrote:

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@Cleoriff wrote:

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My local store has always given me excellent service as well @TallTrees 

You see, there you have a prime example of dealing with a human (as opposed to a chatbot or A.I. )

Well I for one would have been astonished if I had been met with a choice like for instance ~

a Bot on the counter ~ 

or ~  this one is for you @Cleoriff 

A robot in the form of F1 driver Lewis Hamilton to answer your query 

  voice over of course.

and a "virtual spin" in his car!  

Love it 

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Oh I'll take the Lewis Hamilton one @TallTrees . He might take me to Monaco to watch him race this weekend

[Anonymous]

Lewis Hamilton is definitely a robot 😂

[Martin-O2]

Thanks for sharing your great O2 store/customer service experience @jezza1234 ! We'll pass this feedback on.  Which Store were you visiting? 

[jonsie]

Great to see such good service instore. Thanks for posting @jezza1234