App and Website Hopeless

[Lephno79]

I’ve just paid off my device plan and started a new sim only plan, and it seems that since the merge with Virgin, everything has gone to pot!

Firstly, I was unable to complete my upgrade online, just kept going to a ‘not found’ placeholder page. Had to endure a tedious 30minute phone call to achieve what I could have done in 2 minutes. 

Secondly, had to re-register for the myO2 app, which was tedious enough (several attempts to get a verification link emailed) once again couldn’t complete and once again the same page not found link as above. Currently cannot use the app. 

Lastly, due to my renewal I had to select an extra - great, might as well go for the Amazon Prime for 6 months - tried to select on the website, guess what? It’s a hat trick for the page not found placeholder! 

I have no recent memory of a user experience this bad from a large company. Sort it out! 

[Enlli]

They are sorting it out. (Well according to their publicity) From our perspective of long term members here, thing are getting worse.

[Oxonian]

Did your issue get resolved @Lephno79 ?

[Dave-O2]

Morning @Lephno79 

I'm just checking in are you still facing these issues?

If so, please drop me a PM with some further details.