Sim swap deactivation hack

Ukfella321 · ‎15-01-2026

Not sure whats happened here but my sim as been deactivated lost my signal, in my orders it says sim card swap deactivation which is not me 🤷‍♂️ i was getting loads of random messages last night with security codes i just deleted them, i cant phone o2 because i have no phone live chat only works in the app which as logged me out and i cant log back in, i can only log in on the website, gonna end up losing my job as i badly need it for work

Enlli · ‎15-01-2026

Sounds like you have been scammed and someone has tried to take over your account

Phishing, Smishing & Scams. Latest info & advice.

You can contact O2 via Social Media

https://www.o2.co.uk/abouto2/social-media

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎15-01-2026

@Ukfella321

Going in store with photo ID might be a faster option for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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