General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Manager due to callback but refused to let me speak to another agent???

I rang yesterday to ask why my o2 plan has gone to lowells as I have 2 payments for both accounts set up as advised by an agent to avoid debt recovery - I rang multiple times to confirm they received my payment to make sure it was still in their hand...

Student Discount + VAT receipt

1. Is there still the 10% student discount for handsets? I bought a Oneplus 5 from an o2 store the other week before i found out the 5T was available and returned it in anticipation for the 5T. Now one store is saying that they do not do student disc...

Why is there an O2 Community?

I suggest that the answer to the question set out in my post subject is because like so many organisations O2 wish to avoid any contact with their customers. Even the Email that tells me what my O2 bill has a message saying don't bother to reply to u...

Community feedback - how to improve ranks and reward system

Hey everyone, We're currently reviewing both the ranking system and rewards on the O2 community! As always we would love to hear your thoughts and insights on both systems and any ideas you may have on changes or improvements. About Community Ranks C...

Paying too much for existing 'deal'

Afternoon, In need of some advice please. I currently pay £47 per month for an iPhone 6S 16GB, with unlimted texts/calls and 6GB of data. I've seen recently online that O2 are offering the below deals; iPhone 6s 32GB, with unlimted texts/calls and 12...

Stolen delivery HELP

Hi, I am a very new customer, and have ordered iPhone X but delivery was picked up by somebody else who lives in my house but not related to me at all, I did't even know his name till now. The delivery driver left the parcel to him while I was on my ...

UK Mail Lost Phone & Consumer Rights Act 2015

Hi All/O2 (IF you read this stuff) Ordered an Iphone 6 Plus and a SIM only deal Thursday 16th Nov.17UKMAIL - yes those lovely folks said they could deliver next day 17th. So i took the day off as you have to sign for it.Get a text saying its en route...

My experience with O2 Recycle

I visited my local o2 store to see about trading in my phone as I saw a good deal. The advisor said that because I seem to have a small scratch on the side. Barely visible & according to them very deep( it is not deep at all) that they would knock 50...

Not taking DD's and no signal

I’m writing to raise a formal complaint about O2 and your billing systems – specifically, your payments-handling.To explain in more detail joined 02 via carphone warehouse in July - first direct debit came out but it was double! It took five phone ca...

Upgrade twice

Hi just wondering if anyone has had the same as me I upgrade my contract last week all good then I notice 3 days later when I was up and running on my new contract that it said on my o2 app that o2 we're gonna let me upgrade again and we're willing t...

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