General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Outage

Do we get compensation for terrible service today

No network

Hi there I have not been able to use my phone all day since 7.30am today I can not make phone calls or receive phone calls this has put me behind on my work and from speaking to my children

See what you can do, O2.

So your network has gone completely AWOL, meaning that I can't send texts, use the internet or even make a phone call unless I'm on wifi. I effectively have no 'SERVICE'. BUT I BET YOU STILL WANT ME TO PAY MY BILL (IN FULL) AT THE END OF THE MONTH, D...

Network Down

I have been without service nearly all day which affects my work. I sincerely hope that I will not be charged for December its cost me more today than the monthly charge. On the status page, well there is no status. Its the same as it was at 6am this...

Where are updates for outage problem

Can we please have an update about the outage problem as it is now become a bit of a joke 9 hours and still not fixed

no service

i had signal all day now it says no service when you giving back my services?

Network

Not work today , way.

Network Down

How comes I dont get network, when we pay our bills on time.I need full refund,Please fix the problem and get back to me on [removed].Thanks

still no data

been a o2 customer for like over 7 years.. and all they keep having is technical issues.. been all day without data and just got signal.. it's completely appalling that they keep having these issues.. I honestly can not wait until my contract is up s...

O2 Mast not Working

Phone has mostly been displaying 'no service' since the end of October. Network checker says a phone mast in my area isn't working...how long does it take to fix a mast. Strange thing is that my colleagues who use the same network have no issues at a...