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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
  • 6 kudos

Community content - your hidden talents

Hi all No panic, we’re not trying to launch yet another talent show Reading the forum, it’s clear that many of you have some incredible talents and can produce some awesome pieces, from blogs and reviews to guides and videos. For example, pdmoulsher ...

Anonymous by Not applicable
  • 6685 Views
  • 55 replies
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Customer Loyalty

Just a quick thing if your reading 02, your customer loyalty scheme is pretty non existent. I have been with O2 for over 10 years and have received absolutely nothing if return. I have been reasonably happy until recently, the customer service has be...

Anonymous by Not applicable
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  • 28 replies
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New Phone Return

So i returned my new phone which I didn’t like within 14 days. As tracked by royal mail it shows that the phone reached the return o2 center. When i asked them to cancel my contract they are saying that the phone is not marked as return. How many day...

Itzcraig by Level 1: Joiner
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service getting worse and worse

I have never felt the need to write to any forum before but I am so fed up by o2 and their lack of service that I must vent my anger and find out if I am actually the only one this happens to. In short my phone was not retaining battery and was also ...

johnm12 by Level 1: Joiner
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  • 5 replies
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live chat

is anyone els having trouble contacting anyone on live chat my phone seems to be cut off even tho th ebill has been paied and i cant contact them to sort the problem

brooke by Level 1: Joiner
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Which new iPhone are you most excited about?

Hi guys,As you all know, this week Apple announced the upcoming launch of several new iPhone models which you can see below. iPhone Xs iPhone Xs Max iPhone XR They all look and sound absolutely fantastic , and I'm sure you're all very excited about g...

iphone_Xs_64gb_gold_sku_header.png iphone_xs_max_gold_sku_header.png iphone-xr-64gb-black-sku-header.png
EmilieT by Former Staff
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  • 28 replies
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Hidden charges

I travelled to Ukraine for a 2 weeks , on day 11, I have received the message that I been charged £465 for incoming phone calls and check my billsSuch a bad customer service, why they couldn’t notify on beginning of my travel, instead waited till I h...

Elerturk by Level 1: Joiner
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  • 4 replies
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Feeling scammed

I have been a Talk Talk mobile customer for 30 months, Talk Talk are ceasing mobile provision and Have a "Partnership with O2" On my TT account page there was an upgrade offer, with O2, of a Samsung J3 with 1GB of data, unlimited calls and unlimited ...

Grumpy by Level 1: Joiner
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  • 14 replies
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O2 shop assistants

I bought a new phone, I picked a collection point but the assistants at the Cribs Causeway, Bristol shop refused to transfer the data from my old phone to the new pnone. So I refused to collect the phone as it would have been useless to me.

Rich21 by Level 1: Joiner
  • 3380 Views
  • 9 replies
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