Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
I phoned o2 to top up my data with 2GB. Recieved the following text:O2: You've topped up your data with 2GB Non Sharing Data Rollover Topup. This will keep going until your next bill date. Anything you haven't used by then will roll over into next mo...
I recently topped up £10 to text my Daughter in Australia. You decided to allocate me a bundle which I did not request preventing me from texting my Daughter. When I called your customer services I am then informed I should have checked your website ...
This morning I was answering a query on @MI5's Lost and Stolen guide. LOST and STOLENOut of interest and because I know we no longer use the webform, I clicked on the link that used to take us to it ie https://www.o2.co.uk/apps/help/help?qid=1&q1=2&r...
My phone was slowly breaking on me and I was eligible for an early upgrade, so I went into the Epsom store to discuss my options. I initially left the shop very satisfied with my new iPhone, after receiving friendly and helpful service from a trainee...
Hi all,I've recently been subject to a scam whereby a company called UME Ltd claims I opted in for a subscription service charging me £4.50 a week for access to apps and videos. There is no way I would have knowingly opted in for this. I have cancell...
There is definitely a better signal in my area that is Densole. Kent.although I have changed my phone from The Galaxy 3 to the 5 this could have been the reason.
So uptill March /April the network signal was fine 4g 3-4bars and rarly went below 4g,however the mast which is 2 miles away had an upgrade and then 2 weeks later had another upgrade (informed by text of thses events ) since the upgrade i have not be...
So not sure if this has been discussed before on here, but I mentioned the possibility that I might go with a Huawei phone for my upgrade this year, and a work colleague mentioned that the UK government are wary and believe that Huawei devices may po...
O2 15 August 2018 16 June ’18 – appointment with Guru in Bromley store to transfer data from iphone to Samsung. Mentioned that loved the phone but my phone signal wasn’t as good and was showing as H+. Was told it was unlikely to be 02 signal but show...
This has been mentioned in another thread but deserves a section of its own I think. @MI5 and myself have noticed a changed to Contact Preferences. Initially I had opted out of Marketing info....today we noticed there is a new layout for the page and...
