General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Bad network

I have tried not to be hard on Customer service People it’s not there fault but I have not had any good network from 21/10/18 to the 03/12/18 and still bad network saying a mask is down just shocking Service 999 calls is a problem everything just Dis...

Reward Nominations - November 2018

Hey everyone, Each month we ask the community to nominate piece of forum content that made a great contribution to the community. The focus is on guides, reviews, product testing and walkthroughs! The nominated member then gets a bump in the communit...

New Bank Security Measures For Online Shopping

You better have a good mobile signal, according to this article.https://www.bbc.com/news/business-46399707

Impossible

All I wanted to do was buy a 20gb pay monthly SIM online. After over an hour of failed sales processes, different browsers, devices and (very helpful) live chat, just couldnt make it work, so in desperation asked for sales number to complete order ov...

O2 staff compliment - how to?

I had a great experience with a member of staff at an o2 shop last week and I was wondering how I go about making a compliment as the email support no longer exists. Any help would be appreciated!

118 service price caps

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/new-price-cap-on-118-numbers I note from the link o2 were the cheapest! For a 60 second call buy a margin from the most expensive

Irony

I just received a text from O2 saying they tried to call about upgrading but couldn't get through and I should arrange another time to talk to them. Well, one of the few nice features about most spam is that it organises itself. I don't have to put m...

Tv interference

Every time I switch on the tv I get bad interference across the screen if I am using my mobile internet. Can anyone help? Is there a conflict on frequency bands?

Huawei P20 Pro

Upgraded today to the Huawei P20 pro. The £200 off the device plan is great so that when I want to upgrade again I've less to pay off.Also get to claim the free tablet.Very good phone and considering I've switched from iPhone after many years I am pl...

Beware of O2 irresponsibility - Capping not available

I have just received the great news that my daughter has run up a massive bill of texts because she went significantly over her limit. Being the account owner and bill payer, and looking at previous threads, it is so easy to say it is my responsibili...