Discussions & Feedback
Come here to have general discussions or leave feedback on your experience with O2.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 43888 Views
  • 213 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35796 Views
  • 45 replies
  • 6 kudos

Texting abroad

Hi all. About a year ago I posted that texting my dad abroad(Lanzarote) had doubled in price overnight. Well earlier this week I got a text from o2 saying my international calling service trial had finished(didn't sign up to this) and is being change...

Great Help from O2 team

Hi, I've had problems for months now with mis matching email and passwords for 'MyO2' and the business portal. I called months ago and spent ages on the phone without any resolution. I tried again today and got through to a lady called Deborah Mellon...

Stevemakk by Level 1: Joiner
  • 2415 Views
  • 3 replies
  • 1 kudos

o2 Open for Teachers

Looks like o2 are offering enhanced o2 Open discounts for teachers of upto 40% http://www.mobilenewscwp.co.uk/2018/05/22/teachers-can-now-benefit-from-airtime-plans-with-o2-open-discounts-of-40-per-cent/

madasaf1sh by Level 78: King of Kings
  • 2655 Views
  • 7 replies
  • 0 kudos

International Favourites bombshell

Outrageous news regarding o2 stopping the International Favourites add on.Currently we pay £10 per month to call 3 overseas numbers and it allows 3000 minutes. It is an excellent deal. I never use all those minutes but use it every day to call my mom...

jtuk by Level 3: Thinker
  • 9636 Views
  • 28 replies
  • 0 kudos

Preferences

So I have received this latest text from O2. Do I need to check my preferences? I can't believe anything they say these days about marketing!

Screenshot_20180523-180223.png
jonsie by Level 94: Supreme
  • 3526 Views
  • 10 replies
  • 0 kudos

Please avoid O2 insurance

Hi all I have an account with O2 since the last 8 years. I took out insurance with my last upgrade with the iphone 7plus in rose gold. Recently I damaged the screen. It slipped out of my hand while I was running after my toddler who had gotten away a...

insurance

i never seen that kinda stupid insurance company, took whole day make claim ref. number (xxxxxxxxxx) instead another network provider take just just 25mins make claim with result. hate o2 . time for leave after 12 years. becareful ppl from o2 insuran...

MH1 by Level 1: Joiner
  • 1231 Views
  • 5 replies
  • 0 kudos

Resolved! Being charged VAT on contract

Hi I'm a little concerned. I'm being charged £5 VAT on top of my contract. This is my first contract ever and I wasn't aware of this extra cost as it wasn't stated anywhere. I signed up for £28 a month but on my bill it states this: £25.01 for contra...

Anonymous by Not applicable
  • 18611 Views
  • 13 replies
  • 0 kudos

USB

Anyone able to shed any light on why some manufacturers have taken it upon themselves to unilaterally change the standard lengths of the usb recepticals (female)and jacks (male)? Huawei I'm looking at you here, but not just you!!Micro b of the Univer...

Anonymous by Not applicable
  • 1162 Views
  • 4 replies
  • 0 kudos

Poor customer service experience

I was contacted by an O2 customer service representative who wanted to iffer me a deal( i'm a 3 customer) we discussed what i was getting from my current provider, and she made me an offer, a very appealling offer i after say and after few minutes i ...

Alwiya by Level 1: Joiner
  • 2560 Views
  • 14 replies
  • 0 kudos