I called and changed tariffs last week. Was told a new eSIM would be sent and once received to call up and request migration of my number.
10.30hrs Saturday I called 202. Was told would loose service for MAX 24hours but ‘not to worry as usually done in a couple of hours’.
17.00hrs Saturday still no service. So I went to an 02 store who looked at my account and said there was an error with the migration and that the back office will be looking at it so to wait the 24 hours as there was nothing he could do.
10.30 Sunday still no service (yes have toggled airplane mode and turned off/on). Called 202 again, was told a ticket has been raised and it could take 5 days to be resolved 😳 I need my phone for work! Requested escalation and then spoke ti someone in escalation team to be informed the lady I had just spoken to had NOT raised a ticket (so glad I pushed it) he then raised a ticket and I also have a code for an email reference for tech team to email me with updates (apparently). He has said that the 24 hours is working days not weekends ermmm and yet they and tech work weekends therefore is is a ‘working day’ I was NOT told this originally!
ling story short have now been told they has each layer the issue to tech support to look at the issue asap but ‘most likely’ won’t happen till tomorrow and could still take 5 days.
Is this a joke?!?!?! I need my phone! I need it for work, I need it because I am midst selling a house, I need it for urgent reasons! It’s 2025 and I am being told the error they have caused could take 5 days to fix. It’s simply not acceptable. I am paying for a service I am NOT receiving and this is going to impact my life 02!!!!
