Well done O2. Great service
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on 22-05-2019 07:40
A few days ago I went into my local O2 store to upgrade my IPad(never upgrade on line and have it delivered to my home address always go into a store). Did the upgrade and all was well and I was happy. Decided that whilst I was in there, and as there was only 4months outstanding on my phone, I’d upgrade that as well. Well as soon as we started the upgrade there was a message from O2 saying that I could upgrade for free and I didn’t need to pay off the outstanding balance which saved me over £100! Needless to say I was happy with that. So there you go O2 can get it right. I know they only did it because I’d just upgraded my iPad but even so still a nice gesture. Well done O2
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on 22-05-2019 07:49
Great to hear and that you took the time to tell everyone on the o2 Community Forum @jezza1234
I also popped into O2 in my local area and they were very helpful and cheery.
The other day I contacted C.S. and asked for a sim for one of my family ~ couldn't have been more helpful and happy/cheery. Well done to O2 from me too.
HAPPINESS IS BEE SHAPED
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on 22-05-2019 07:49
Great to hear some positive news @jezza1234
I'm sure @Martin-O2 or @EmilieT will feed this back for you.
Enjoy your new devices
Veritas Numquam Perit
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on 22-05-2019 07:52
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on 22-05-2019 07:52
@TallTrees wrote:Great to hear and that you took the time to tell everyone on the o2 Community Forum @jezza1234
I also popped into O2 in my local area and they were very helpful and cheery.
The other day I contacted C.S. and asked for a sim for one of my family ~ couldn't have been more helpful and happy/cheery. Well done to O2 from me too.
My local store has always given me excellent service as well @TallTrees
You see, there you have a prime example of dealing with a human (as opposed to a chatbot or A.I. )
Veritas Numquam Perit
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on 22-05-2019 08:29
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on 22-05-2019 08:29
@Cleoriff wrote:
My local store has always given me excellent service as well @TallTreesYou see, there you have a prime example of dealing with a human (as opposed to a chatbot or A.I. )
Well I for one would have been astonished if I had been met with a choice like for instance ~
a Bot on the counter ~
or ~ this one is for you @Cleoriff
A robot in the form of F1 driver Lewis Hamilton to answer your query
voice over of course.
and a "virtual spin" in his car!
Love it
HAPPINESS IS BEE SHAPED
on 22-05-2019 08:29
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on 22-05-2019 08:29
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on 22-05-2019 08:33
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on 22-05-2019 08:33
@TallTrees wrote:
@Cleoriff wrote:
My local store has always given me excellent service as well @TallTreesYou see, there you have a prime example of dealing with a human (as opposed to a chatbot or A.I. )
Well I for one would have been astonished if I had been met with a choice like for instance ~
a Bot on the counter ~
or ~ this one is for you @Cleoriff
A robot in the form of F1 driver Lewis Hamilton to answer your query
voice over of course.
and a "virtual spin" in his car!
Love it
Oh I'll take the Lewis Hamilton one @TallTrees . He might take me to Monaco to watch him race this weekend
Veritas Numquam Perit
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on 22-05-2019 08:42
Lewis Hamilton is definitely a robot 😂
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on 22-05-2019 09:49
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on 22-05-2019 09:49
Thanks for sharing your great O2 store/customer service experience @jezza1234 ! We'll pass this feedback on. Which Store were you visiting?
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
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→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
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on 22-05-2019 10:14
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on 22-05-2019 10:14
Great to see such good service instore. Thanks for posting @jezza1234