on 27-03-2014 17:49
on 27-03-2014 17:49
on 27-03-2014 18:20
on 27-03-2014 18:20
on 27-03-2014 18:22
on 27-03-2014 18:22
on 27-03-2014 18:26
on 27-03-2014 18:30
on 27-03-2014 18:31
on 27-03-2014 18:31
on 27-03-2014 18:33
on 27-03-2014 18:33
27-03-2014 20:08 - edited 27-03-2014 20:27
27-03-2014 20:08 - edited 27-03-2014 20:27
Just jumping in to say that a delivery receipt is no guarantee that your email has been seen by anyone. A delivery receipt just means that your email was delivered to th email address you sent your email to, a read receipt would let you know that it had been read.
Did you send your email to complaintreviewservice@o2.com as outlined in the complaints review process?
I think some of the advice on here is exactly what you are looking for. Please follow the documented complaints review process provided to you in a couple of the links and, as mentioned, if you feel that you have got nowhere via phone or email, document everything and send your complaint by post.