General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! o2 customer service

Why is it impossible to contact anybody at o2, the last three times I have logged in, in an attempt to use the webchat service it states they are too busy. I am not in the UK so will not call them due to the cost. Is there an e-mail address that I ca...

Home broadband on off on off on off! Sick of this now. Time to change.

As the title describes.... I am sick to death of o2s rediculously unreliable broadband.I have been with o2 for a number of years, in the early days they used to be very reliable and I had always recommended them, but in the last 2 years all they seem...

Resolved! Cancel Account

Hello,I've tried to call your service centre to cancel my account, but (of course) i was on hold for 30 minutes before I gave up. Very conveniently you have nothing on your website about how to cancel my account... or it's very difficult to find. So ...

Resolved! o2 3 repairs in 90 days policy

Sale of Goods act 1979 48B Repair or replacement of the goods: (1)If section 48A above applies, the buyer may require the seller— (a)to repair the goods, or (b)to replace the goods. (2)If the buyer requires the seller to repair or replace the goods, ...

Resolved! One short beep

What does it mean when I ring someone's mobile and I hear one short beep?

Resolved! Provider or outsider

What's the difference between me buying a phone from o2, or buying a phone on an o2 contract from somewhere like phones4u?

Network poor in SW4 Clapham

Please O2 do us a favour and firstly admit there's a network coverage issue in SW4 London and then fix it.The coverage has gone from gradually poor (increasingly no 3G) in the past to now close to zero coverage in many parts of Clapham (SW4).Your cus...

3700 Customer Service Jobs Going??

Not good news for staff or customers if this is true!Has to be said I'm pretty disgusted with O2 and really feel sorry for staff. http://www.mobiletoday.co.uk/News/25309/O2_to_transfer_up_to_3700_call_centre_jobs_to_Capita.aspx

Resolved! Number transfer on a weekend

Just wondered if anyone else has encountered this -Upgraded my iPhone 4 to an iPhone 5 yesterday afternoon and the girl in the shop said my number would probably transfer over quite quickly but could take up to 12 hours. 20+ hours later and my number...

Resolved! tarrif not working.

Hi all,I have recently today have toppe my phone by £10 and the tariff useually come through straight away. this has not happened and saying i have £10 in my account but still nothing has come through for my tariff. also i have given customer service...