Monthly bill

[MR01]

Iam totally astonished that my monthly and my husband's monthly bill is increasing from approximately 9 pounds sterling to £32 - if this is the intention then I am sorry but we will go  to another provider.  Await your comments on how this massive increase is reached.

[pgn]

Your MyO2 should help, but as this is not O2, nobody here can help you as account access is not possible, @MR01.

If you have difficulty logging into your MyO2, both App and web https://accounts.o2.co.uk/signin then call O2, all the ways are in here: Guide: How to find help & contact O2 

Good luck!

[Bambino]

@MR01 If you decide to change providers you'll still have to pay any remainder left on your contracts:

Cancelling your contract - An updated guide - O2 Community