Guide Updates

[Cleoriff]

GUIDE UPDATES

Recent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary.

So I'll start it off.

The first guide which needs an update is this one

Guide: Sim Swap: a mini guide 2017 update 

If you check it out it says....

•  "New devices come with 3 sims so you can choose the size which fits your phone"(I don't think they do? I thought one sim was sent and you pushed out the size you needed OR the correct sim for the phone was sent out with your device? (Confirmation please?)

•  Is the sim blank or does it have a temporary number attached? (Nothing is mentioned in the guide)
• Finally the question we are always being asked is, do I do the swap from my old sim or the new one? It may be obvious to us, but not everyone knows. 

Those are the things I think need changing or added to the Sim Swap Guide. Any more suggestions would be welcomed.

[Cleoriff]

PS I think each guide update should have it's own thread. Always starting with Guide Update etc etc

[aldaweb]

@Marjo  not been here for a while but can I suggest that in the SIM swap guide you put something in about how to swap an eSIM to a new phone, something I am likely to be doing in the near future.

eg; Can I just scan the QR code in the eSIM pack from a new phone or do I need a new QR code?

      How do I get a new eSIM pack?

      Do I need a physical eSIM pack or can it be done electronically?

     Do I need a new eSIM to enable 5g?

Just a few suggestions

[Cleoriff]

Hi @aldaweb 

Great to hear from you again. It's been a long time

[aldaweb]

Thanks @Cleoriff , I'm still around though I don't drop in here regularly.

Good to see that the same names are still around. 

[Cleoriff]

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@aldaweb wrote:

Thanks @Cleoriff , I'm still around though I don't drop in here regularly.

Good to see that the same names are still around. 

---

Well some of us are @aldaweb 

[Marjo]

Sounds like a great idea for the SIM swap guide @aldaweb !  Hope everything goes well with your own eSIM when you do it.

Nice to see you it's been a long time indeed. Hope you've been well.

[Cleoriff]

@Marjo, @Martin-O2 , @LukasB 

Suggestion for new GUIDE UPDATE is this one ...

Guide: A Guide to Deal with Spam/Scam Calls and Text

Originally written in 2013 and updated in 2018, it is still relevant today, although needs something added as O2 have their own information which wasn't available/included at the time.

This needs to be included into the guide.

https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages 

Also, if you are looking for a volunteer, I'm happy to do it. It needs tidying up anyway.

[LukasB]

good shout @Cleoriff looking into this!

[aldaweb]

@Marjo  good to see the eSIM additions to the Sim Swap guide.

However the guide

Can I just scan the QR code in the eSIM pack from a new phone or do I need a new QR code?

To activate the eSIM you'd scan the QR code from the eSIM pack from the existing phone number that you want to activate it against.

seems to be at odds with the information on the eSIM help pages here

which says

Unlike a physical sim card, esim profiles can’t be moved from one device to another. This is to keep esim profiles secure and prevent them from being copied.

• When you upgrade to a new esim device, you’ll also need to get a new 4G or 5G esim pack.
• Next, using the instructions below, install the new esim in your new device. Keep your old device and esim where they are for now.
• Finally, request a sim swap from from your old esim to your new one.

Can you check which is correct please.

[Cleoriff]

Ok @LukasB 

Just let me know if you want me to make the changes to Guide: A Guide to Deal with Spam/Scam Calls and Text 

I doubt @adamtemp64 will have time.

He is getting married in 2 weeks.