General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

contract

Careless I know but my contract has become much larger, more data than I need and a higher monthly rate without my noticing - the beauty of Direct Debit.I called customer service to query this but was told that I am on the cheapest contract (£17.55 +...

Voicemail

Since moving into my property in June 2019 I have been unable to get network coverage. I'm a single parent with two children under 15 recently on benefits. I pay over £85 per month for our three contracts but unable to get a signal in my apartment. I...

Phishing text%20from%20o2

Receiving this spam text message on my o2 account. The link has gone now but as someone who has spent many years working in corporate IT and HR the link here looked incredibly really and even on a google search of o2 it redirected me to the hoax 02 s...

Premium rate services petition to O2

EE have introduced a 2!step verification process for premium rate services. Vodafone allow customers full control within the My Vodafone app. O2 currently do nothing and many thousands of customers are scammed out of a lot of money every month. What ...

Lebara £5 pay as you go offer

Im on lebara pay as you go £5 a month 1000 minutes 1000 texts 2gb data 100 International minutes all for £5 a month pay as you go no contract. Why dosnt o2 have something similar cheapest o2 £5 deal payg is unlimited minutes but no data ?

'Unexpected' iPhone and iPad update threatens app glitches

Be aware that if you update to iOS14 on Wednesday, some apps may not work just yet.Owners of iPhones and iPads are being warned that some apps may experience glitches because Apple only gave a day's notice of the release of a major update to its mobi...

02 going down

hi has everybody's 02 gone down cant phone in or out hope we getting compensation for this

PAC Code Rules not followed by O2.

Hi All, I requested PAC code for 2 PAYG numbers with O2 via SMS service on 65075 which kept failing. Called Customer Services on 4445 on Friday and again on Monday. Both times they said there are 2 options: 1) SMS "PAC" to 65075 but it will fail if y...

10% Reward Not Applied and Phantom charges to Credit!

Okay, seems to be some buggy stuff going on here, last month I topped up twice, 15 and 10 Pounds, I recieved a 1 pound reward (10%) but nothing for the 15 Pounds Topup ( So I am 1.50 short for my next rewards) I have been getting 10% for years now - ...

Public O2 Wifi

Hey I am after some advice. I have tried several times to log onto the public unsecured O2 WiFi when my signal hasn’t been strong enough. For example when trying to use scan and go in a supermarket. I log on successfully but then it says the page is ...