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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 43052 Views
  • 213 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35017 Views
  • 45 replies
  • 6 kudos

O2 appalling customer service

I was diagnosed with cancer back in March and ended up having to undergo emergency surgery. I'm now not working and I'm on disability benefit so sometimes I can be a few days late in paying my airtime or device plan. I will NEVER use o2 ever again du...

Dominic87 by Level 1: Joiner
  • 1155 Views
  • 3 replies
  • 1 kudos

Missed Calls on my Android Mobile Phone

I've recently missed some important calls from my local Health Surgery, who when challenged where adamant that the calls had been made by a GP to my mobile number. I then took the matter up with O2 via a chat session on the 18th September 2022 who re...

7726

Hi!I just found out today from EE customer service about a number 7726.I got in contact with them since one of their numbers was sending phishing text messages and they asked me to forward it to 7726 which is a free service for reporting scam message...

Asghannnn by Level 1: Joiner
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  • 4 replies
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Benefits of 5G?

I was just wondering if anyone else has this issue? When my iPhone connects to 5G it doesn’t offer any greater speeds than 4G. Usually it is slower. I am just wondering when the masts are upgraded if they are just coded to say there is 5G without any...

Willc1000 by Level 1: Joiner
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  • 2 replies
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02

I’ve not been with 02 long and omg I know why absolutely awful you got to talk to them about ten times and ten different people before you get to where you want to be they either hang on a minute for me to look at this for you then end up cutting you...

Jack60 by Level 1: Joiner
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  • 1 replies
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O2 Signal Issues - Bolton area

For anyone experiencing signal, or call quality, issues in BL3 and surrounding areas, local press article:Phone and internet problems being experienced in Bolton https://www.theboltonnews.co.uk/news/23033112.bolton-experiencing-o2-signal-issues/

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pgn by Level 77: Grand Master
  • 889 Views
  • 1 replies
  • 1 kudos

No response

Have been trying chasing them for my upgrade not guiding me proper.nobody's knows what they are doing .they themselves are confused.n not giving me proper advice.

Data

As a pay as you go customer I have to say 02 are actually scammers how is such a big company like you charging £12 of data on the bolts for just 3G to last you until November 5th 2022 like come on do better EE , Vodafone, Giff gaff all have better da...

Jamel by Level 1: Joiner
  • 526 Views
  • 2 replies
  • 0 kudos