on 06-09-2023 19:14
Hi I had a text about and order I made but I did not make any orders…
does anyone know anything about this and what it means ?
I called o2 but I could not understand what he was saying!
thanks
on 06-09-2023 19:49
It's just an automated system message that gets sent out when customers are moved to the new billing system.
Nothing to worry about.
on 06-09-2023 19:50
on 06-09-2023 19:50
It is a random text message sent out by the system, when you are moved to the new billing system...
Normally nothing to worry about, and you can login to myo2 to make sure no orders are on the account
on 06-09-2023 19:56
on 06-09-2023 19:56
Bit disconcerting.
on 06-09-2023 19:57
Exactly what we all said when we found out @JM-1
O2 need to be clearer but they won't be, of course......
on 06-09-2023 19:59
on 06-09-2023 19:59
Thanks all
on 07-09-2023 21:00
I'm just had this message too then I checked my account it said this:
ORDER TYPE:VasChange
07mynumer Sim Only 24 Month Set 3 #13200903 | 30GB Plus, Unlimited UK Minutes, Unlimited UK Texts
Is this the same thing? I even got an email about it too but I haven't requested anything
on 07-09-2023 21:03
Yes, same thing.
Yours is a billing adjustment.
on 07-09-2023 21:08
on 07-09-2023 21:08
Thank you for replying.
So the 'order' is from 02 just an adjustment and there's nothing to worry about?
on 07-09-2023 21:09
That's correct @CEllis