Seeing as people are naturally so quick to complain about the poor customer service they receive, I thought I would write a post to praise the service I received this afternoon, when I phoned 2302 to have a whinge about the appalling battery life on my 4 day old iPhone 4.
I explained the problem (I won't go into it in detail, suffice to say that my battery wasn't lasting more than 10-12 hours even when the phone was not being used) to a guy in customer services.
He agreed that it sounded like there was a fault with my handset, as other customers had reported much better battery life than the 3GS. He has ordered up a replacement handset for me (apparently, O2 keep reserves for exchanges and replacements), and has said that it will be delivered by the end of the week. No questions asked, no excuses, just good customer service.
Thank you, O2.
Now I just have to hope that the replacement handset doesn't have the same problem!
I explained the problem (I won't go into it in detail, suffice to say that my battery wasn't lasting more than 10-12 hours even when the phone was not being used) to a guy in customer services.
He agreed that it sounded like there was a fault with my handset, as other customers had reported much better battery life than the 3GS. He has ordered up a replacement handset for me (apparently, O2 keep reserves for exchanges and replacements), and has said that it will be delivered by the end of the week. No questions asked, no excuses, just good customer service.
Thank you, O2.
Now I just have to hope that the replacement handset doesn't have the same problem!
Update (all this is for you, ancientferguson )
A day and a half through..... 51% remaining. I'm happy with that
)A day and a half through..... 51% remaining. I'm happy with that
My wife now wants an iPhone 4 and no longer wants her Desire. Do you feel the same way now that you have a fully functional iPhone 4?
She will have to wait a couple of months..... Geez! Women! :womanindifferent:
Hmmmm, that's a toughie.... I'm DEFINITELY warming to the iPhone 4.... But I did love the Desire.
I have to say, though, I think I'd be pretty hard pushed to recommend it over the iP4 now...
Looking at your numbers, you have been doing some amount of "playing" with that phone, yet it is holding out nicely.
Looking at your numbers, you have been doing some amount of "playing" with that phone, yet it is holding out nicely.
Yep, been fiddling with it all the time, partly because I can't help it (!) and partly because I want my usage summary to provide the most accurate reading, based on how I use the phone day-to-day. I don't want to deliberately use it less, just to get a better usage summary!
Should (just) get 3 days out of it. So realistically it'll mean that I'll charge it every other night, with a full cycle charge thrown in once every few weeks or so, just to keep the battery calibrated properly.
Looking at your numbers, you have been doing some amount of "playing" with that phone, yet it is holding out nicely.
Yep, been fiddling with it all the time, partly because I can't help it (!) and partly because I want my usage summary to provide the most accurate reading, based on how I use the phone day-to-day. I don't want to deliberately use it less, just to get a better usage summary!
Should (just) get 3 days out of it. So realistically it'll mean that I'll charge it every other night, with a full cycle charge thrown in once every few weeks or so, just to keep the battery calibrated properly.
I get more life out of this than I did my Blackberry, so I am very happy.
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