Great O2 Customer Service
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Anonymous
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on 18-07-2010 15:55
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on 18-07-2010 15:55
Seeing as people are naturally so quick to complain about the poor customer service they receive, I thought I would write a post to praise the service I received this afternoon, when I phoned 2302 to have a whinge about the appalling battery life on my 4 day old iPhone 4.
I explained the problem (I won't go into it in detail, suffice to say that my battery wasn't lasting more than 10-12 hours even when the phone was not being used) to a guy in customer services.
He agreed that it sounded like there was a fault with my handset, as other customers had reported much better battery life than the 3GS. He has ordered up a replacement handset for me (apparently, O2 keep reserves for exchanges and replacements), and has said that it will be delivered by the end of the week. No questions asked, no excuses, just good customer service.
Thank you, O2.
Now I just have to hope that the replacement handset doesn't have the same problem!
I explained the problem (I won't go into it in detail, suffice to say that my battery wasn't lasting more than 10-12 hours even when the phone was not being used) to a guy in customer services.
He agreed that it sounded like there was a fault with my handset, as other customers had reported much better battery life than the 3GS. He has ordered up a replacement handset for me (apparently, O2 keep reserves for exchanges and replacements), and has said that it will be delivered by the end of the week. No questions asked, no excuses, just good customer service.
Thank you, O2.
Now I just have to hope that the replacement handset doesn't have the same problem!
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Anonymous
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on 23-07-2010 13:39
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on 23-07-2010 13:39
Sorry error there I meant app store.
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Anonymous
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on 23-07-2010 13:49
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on 23-07-2010 13:49
Sorry error there I meant app store.
Unless I've misunderstood what ancientferguson said, I think he means iPhone software updates, rather than App updates...?
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Anonymous
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on 23-07-2010 17:45
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on 23-07-2010 17:45
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