Firstly, if you look at Trustpilot (just one example) DHL's ratings have dropped off the proverbial cliff recently. I have been waiting for a delivery from DHL e-Commerce which is just cycling round with the 'arrived at depot' message, sometimes twice a day. I have phoned O2 customer support who managed to contact DHL who updated the tracking details to say 'delivery tomorrow'. Guess what - another 'depot arrival' the next day; no sign of any delivery.
Phoned DHL Customer Support as e-mails are being ignored; so much for the 'working day reply'. It took 5 (five) attempts to get past the 'busy' signal. Still awaiting the promised call-back.
O2 should be moving their business. It's no good promising free next day delivery if the courier chosen & presumably being paid for that service is unable to do so. In the meantime, of course, I am being charged for a device and a data plan that I can't use...
