Seeing as people are naturally so quick to complain about the poor customer service they receive, I thought I would write a post to praise the service I received this afternoon, when I phoned 2302 to have a whinge about the appalling battery life on my 4 day old iPhone 4.
I explained the problem (I won't go into it in detail, suffice to say that my battery wasn't lasting more than 10-12 hours even when the phone was not being used) to a guy in customer services.
He agreed that it sounded like there was a fault with my handset, as other customers had reported much better battery life than the 3GS. He has ordered up a replacement handset for me (apparently, O2 keep reserves for exchanges and replacements), and has said that it will be delivered by the end of the week. No questions asked, no excuses, just good customer service.
Thank you, O2.
Now I just have to hope that the replacement handset doesn't have the same problem!
I explained the problem (I won't go into it in detail, suffice to say that my battery wasn't lasting more than 10-12 hours even when the phone was not being used) to a guy in customer services.
He agreed that it sounded like there was a fault with my handset, as other customers had reported much better battery life than the 3GS. He has ordered up a replacement handset for me (apparently, O2 keep reserves for exchanges and replacements), and has said that it will be delivered by the end of the week. No questions asked, no excuses, just good customer service.
Thank you, O2.
Now I just have to hope that the replacement handset doesn't have the same problem!
Glad you are converted Andy and Tulstar.
I'm not quite converted. There are still phones out there that are every bit as good, and there will soon be phones which are even better.
But it's definitely my favourite iPhone, out of the 3 that I've owned (3G, 3GS and 4).
SitRep for ancientferguson(!).... It'll last 3 days easy
:
And it will get better.... second charge.....
I chuckled at our usage numbers.
I chuckled at our usage numbers.
Aha! Yours has been plugged in since it's last charge!!!
Aha! Yours has been plugged in since it's last charge!!!
For about a minute to check for any downloads. Nothing to get excited about!
For about a minute to check for any downloads. Nothing to get excited about!
For about a minute to check for any downloads. Nothing to get excited about!
Just as a matter of interest, is there any way of checking for available updates other than attaching it to my laptop. Will itunes tell me?
iTunes offered me Safari 5 for my PC but wondered whether it would tell me about iPhone updates?
Hmmm good point.
I don't think that iTunes will tell you. I've certainly never had any update notifications come through on my iPhone - they've always come through when I've plugged it into my laptop.
As a general rule I don't like starting a recharge of a battery just to download updates.
But I think that is the mechanics of the USB for you.
Anyway, you will just have to take my word for it that I have dilithium crystals powering my phone and I am very happy about that!
