General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Webmail Spam

Hi there, I have a question about the spam I've been receiving on my O2 email account. I use another provider for my email and am at a loss to explain why and how the spammers got hold of this address since it's only been used for O2 communications! ...

Blocked Numbers

HiMy wife lost her mobile so I rang O2 to block the number. So far so good as I cannot ring that number. I then tried sending an SMS to it and that worked. I got nothing back from O2 saying that the number was blocked! Just wondering where this SMS i...

Blackberry Unlimited Data Roaming

I am very frustrated with O2 at the moment.From when I made my first Blackberry contract three years ago up until today I had what was called Blackberry Unlimited Data Roaming in which I was given one gigabyte of roaming data each month for £23.50. T...

Smartphone evolution. How far can it go?

According to Moore's Law, a computer-industry standard that states computer chips should double in power approximately every 18 months, at which point do you think mobile phone technology will stand still due to being to powerful? Do you think the ip...

iPhone repair

My iPhone had a crack appear at the bottom of the case on the back, so I took it to carphone warehouse to see what they said about it. They said my best bet was too send it to apple as it was a common problem.So apple sent me the box for repair and I...

Bad customer care after fraud

Hi All I'd like to know what you think about the £60, £70 or £80 goodwill gesture O2 are offering me after my online account was defrauded (the different amounts are what were offered to me in one phone call by O2's Complaint Review Service, today).M...

Breach Of Contract??

Hi, Looking for a bit of advice with regard to a recent dealing with O2. Last month I decided to drop down a tariff from a £30 per month to £25 per month as I was failing to use up any of my inclusive 600 mins. I spoke to a customer sales advisor who...

Unlock Samsung p&g

My sim card got locked, so I came online to get a PUK code and I typed my number into the box and hit 'GO', but a message came up saying:We are unable to find a PUK code this phone number.Please note that we can only provide PUK codes to O2 customers...

Advice Re: Damaged iphone handset

Hi,I am looking for advice about customer damage to my iphone handset. I gave the handset to my local store because the internal sim card holder was broken. I was given a receipt stating nature of repair - internal sim card holder replacement, handse...

Call quality dropping randomly

Hi, just wondered of anyone here can help. I'm on o2, payg in east london - e7 postcode if that helps. Iv noticed for a few days now that during calls after 5 mins or so they cant hear my voice properly, it becomes rather robot sounding if that makes...