General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

annoyed with o2 'insurance'

In April or May this year, i bought a new iphone, cash, from an o2 store, i also bought the years insurance upfront also cash there and then. spending a total of over 600 in the store that day.A few months later i broke the phone, and at the time i w...

blackberry

Thinking about getting a blackberry on pay as you go! i been told u need to but a package extra ontop to use the internet on it, is this true?

Calls to non geographic (0800) numbers

Vodafone have just introduced a very useful bolt on. £2.50 per month will give you calls to 0800, 0845 and 0870 numbers which will be taken from your inclusive minutes, and not charged separately.Does O2 have any plans to introduce such a bundle, oth...

Unwanted early morning message from O2

For the last three days at 5.15AM! I have been woken up by a message from O2 stating that I can get "internet acess for less than £1 today" How can I stop getting these or most importantly stop them coming at such a ridiculous time?I need the phone o...

why is the o2 networks down around moorends doncaster?

could any body tell me why o2 is down around thorne moorends area doncaster

LOGGING NETWORK FAULTS

DID YOU KNOW AFTER GOING THROUGH THE USUAL TESTS WITH A CALL CENTER, THEY THEN HAVE TO PUT YOU TO A NETWORK CENTER, WHO ASK THE SAME STUFF.ONCE YOU ADVISE A FAULT THE CUSTOMER DESK WONT LOG A FAULT ON YOUR BEHALF, EVEN AFTER THEY PROVE ITS THERE NETW...

BEWARE O2 taking money for orders they cannot deliver

Placed an order for a contract phone for delivery today. No contact or anything, looked online to find order still "progressing". They have taken £100 deposit from me for a phone they cannot deliver as promised (no stock for 1 month). They will cance...

Priority ticket codes

I am trying to get a priority ticket code for Foo Fighters. The advert tells you to text 'Foo' to '2020'. I just get a text directing me back to o2priority.co.uk/foo. I know tickets aren't on sale until Wednesday, but I need the code to get the ticke...

A excellent suggestion Dont take O2 insurance

I WOULD LIKE TO SUGGEST ALL MY FRNDS & THOSE WHO HAS TAKEN OR PLANNING TO TAKE O2 CONTRACT OR INSURANCE THEY ARE NOT WORTH IT,THEY ARE HARASSING THE CUSTOMER ONLY ,#### SERVICE ,NO RESPONSE OF ANY QUERY & COMPLAINTI LOST MY IPHONE 5WEEK BACKK BUT TIL...

iphone 3gs insurance out of stock

has anyone else been having the same problem as myself?i successfully made a claim 2 weeks ago after losing my white iphone 3gs and was told the phone was out of stock and would be coming back in to stock soon and they would call me within the week. ...