General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

deleting online accounts

hi im just wondering if anyone can tell me how to de-activate online accounts on the o2 site

Is it possible to have my online account deleted?

I left O2 this week to move to another network, and would like my online account to be removed from the O2 systems.Been told by Customer Support that this can't be done, it will do it automatically after 180 days. However, I no longer have a contract...

why does my phone say limited service?

Help! my phone says limited service, emergency calls only. Im on call and I need service, my partners phone is working fine??

O2 Coverage Checker <a href="http://www.webmap.o2.co.uk/">http://www.webmap.o2.co.uk/</a>

I note this is now 12 months since last update.About Time o2 caught up with the others Vodafone weekly update!!!I know o2 do not read here just felt like sharing.(will this be moderated ?????)

My Nokia N8 keep freezing and restarting !?!?!?!

WTF WTH ??? I am playin with mynew N8 and it is doing this? fokin restarting freezing while am watching movies starting aplications??i think n8 starting disappointing me grrrr anybody help?thnx

complete unwillingness to do a deal

Hi,Whats changed since my previous renewal to make o2 completely opposed to making a deal with renewing customers? currently on an iphone tariff (£40 with £15 discount (£25)) and they won't even try and shift from their normal prices on regular tarif...

why do O2 use DHL?

I just purchased my HTC HD7 on thursday and was really looking forward to it on friday....friday came and was in all day waiting anxiously for it.Midday came so i thought i would check the DHL tracking website, 8am: out on delivery 12pm: changed deli...

Possible fraud using inside information/hack

Hello.I've been sent an SMS saying I've won 1M GBP, and should send an email with my phone number to myxmas@o2.co.uk.as you can see - this is an official O2 domain email address - which is very hard to fake as one would need access to O2's email serv...

First Payment

When I decided to change from Orange to o2, I was informed that my monthly payment would be £25.50 per month if I had my mobile with o2. I changed my mobile from Vodafone to o2, only to be informed that my monthly payment would be £30.50. I subsequen...

unfair treatment by O2 a disgrace

i have been with O2 for quite a while for my broadband and on the premium tarif for family and friends.unfortunatly my wife sadly passed away in may and so i have had to try to sort out and organise my financial needsi received a call from O2 asking ...