General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Misinformed Me - Do They Have To Refund?

I bought a phone from o2 and SPECIFICALLY asked if it came unlocked as I travel between countries and need to swap networks regularly. I was told yes it does come unlocked by the manager, so I ordered my t-mobile sim, left the phone at home and visit...

I have been conned by 02

Hello all, this is my first post; wondering if anyone has had the same problem with Customer Services- I ordered 2 Iphones and received them today, however, they were the wrong model(3G instead of 3GS). I called 02 and asked for the right phones to b...

Reported my phone stolen, now someone has given it me back.

Basically my faith in society has been restored and some lovely person has returned my Blackberry back to me which i lost on a night out. I reported it stolen to 02 as soon as realized. can i get it unblocked to use again? I have the box and reciept ...

SUBSCRIBE TO PACKET DATA FIRST - NEW PHONE NO INTERNET

JUST GOT A NEW PHONE AND WHEN I TRY AND GO ON THE INTERNET WITH MY CONTRACT SIM IT SAYS "SUBSCRIBE TO PACKET DATA FIRST" DOES ANYONE KNOW WHAT TO DO SO I CAN ACCESS INTERNET AND SEND MULTIMEDIA MESSAGES, THANKS IN ADVANCE FOR ANY HELP

Losing Credit For No Reason!

Hello there. I am continually losing credit on my phone every day for no reason at all. I have a tarrif which pays out 5 pounds a month for me to send txts/phone call to any of my 10 02 numbers i have chosen. The real problem is that when i turn my i...

o2: 3 free tunes from itunes - Possible Scam? EDIT: NOT SCAM

Hi,New user here. Not sure if I've just done something silly or if I'm just being paranoid. Hope it's the latter. Got the email below from paymonthly@o2.co.uk02: Here are three songs on iTunes from O2. Just to say thanks. Choose yours now.http://a.o2...

Could someone install monitoring software on my cell phone?

Recently, some weird things are troubling me. I wonder whether it is possible for someone who has access to my cell phone to install mobile spy software on the mobile phone to track my phone activity, so that he knows when and what I do. I suspect th...

Where's my Router!!!

Months have past since my order was placed and I still don't have the promised router. Twice told it's in the post and never arrived. Then told its out of stock, but I'm on a priority list. Now told they can't track my order due to technical problems...

What is O2, Manufacturer: Retailer: Service Provider?

I have today received an e-mail direct from O2 telling me that they are not phone retailers.!I have read your email and taken on board all the points raised within. In relation to the sales of goods act the part which you have highlighted is true but...

Family Bolton

If I am already on a family bolton, can I open a family bolton in my own name but have the same people on it due to the previous bolton expiring? Would really appreciate some answers :s Thank you