Do you have a direct debit with o2? Then cancel this and soon o2 will write to you about the payment due, your account and mobile details will be on this letter. You can then contact them with this information.
have you not kept the micro sim? As o2 could track from the numbers on the sim card
iPhone 11 Pro 256gb on unlimited data iPad Pro 12.9” 2020 256gb refresh o2 family discount Apple Watch series 4 My first mobile was in 1995 a CM-R111 from sony on Cellnet. Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
No unfortunately I havent kept the sim card. I should have, I know. It is a stupid situation. I had an account but when I want to retrieve my password it needs the number ! the customer service phone needs the number as well. a bit funny
If you left the sim in the iPad you ar liable for any charges, you should have kept it. When you call in you can speak to someone without the number, just select 0, which does not exist as an option, and it will put you through. Ask them to trace your account via name and postcode, if you have given O2 a contact email address that is easier to find as it is unique to you.
Thanks. I just talked to them. They cant cancel it when we dont have the number ! this is really horrible. They suggested to cancel the direct debit !! Really disgusting
You spoke to an idiot, I'm afraid. The trouble it's too much like hard work for some advisors to find your account without the number. Keep at it. If you cancel the DD you risk damaging your credit file just because some lazy sod can't be bothered to check. Good luck
