General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Resolved! O2 PLACED A DEFAULT ON MY CREDIT FILE WITH ABSOLUTELY NO WARNINGS

Back in 2010 o2 defaulted my account with absolutely no warnings at all. I have written to them and they have fobbed me off and didnt really answer any of the questions I asked of them. I also asked for a copy of my signed contract, still waiting for...

bills

hi all at the moment i am waiting for a new phone because mine is lost! i need to print off some bills and i cant seem to do it without a code that they will only send to my mobile number which i dont have at the moment due to loss of my phone. how c...

Resolved! when will i hear back from insurance?

i lost my phone on a night out saturday and only got my new phone on the thursday was totally gutted, reported it to the police tried to find it in the 2 places it could of been lost but still no joy..... i reported it lost on sunday and spoke to ins...

Resolved! im wondering...

i was wondering as im on o2 and have been for many yrs using.the same number. is there a way i can recieve offers by the ammount of credit ive topped up over the years. for example... a percentage back to buy a new phone or maybe recieve some credit ...

Resolved! Transfer ownership of o2 PAYG phone ?

Hi, I am using an iphone 5, I bought it from a friend of a friend of a friend... it was on o2 PAYG (and only a few months old), and I cannot contact the original owner. I asked to have o2 to help me (mediate), get the phone ownership transferred into...

GURU ? Yeah Right

Well since O2 don't deem it necessary to provide us with an email address we can contact them on for such issues - the whole community will have to hear it. I received an email in my junk telling me to log in and change my username. I suspected it wa...

Change your mind period?

Does anybody know when the change your mind period was changed from 14 days to 7??

Resolved! Calls from numbers in the UK but nowhere near where I live....

Near enough every day at 5pm I get a phone call which I never pick up as its from Swansea or Ipswich or wherever. I've been to these places but not recently and I do not know anyone there. I've looked on google and I've seen that these people are ppi...

My Network app

Hey Guys, We’d like to take this opportunity to introduce the latest app in the O2 app range - Welcome My Network app! Here’re some key features:- - Up to the minute status updates for your area based on the location of your device - Test your networ...

Resolved! PAC Code

Hi,How do I go about getting the PAC Code so I can keep my number?Thanks