Seeing as people are naturally so quick to complain about the poor customer service they receive, I thought I would write a post to praise the service I received this afternoon, when I phoned 2302 to have a whinge about the appalling battery life on my 4 day old iPhone 4.
I explained the problem (I won't go into it in detail, suffice to say that my battery wasn't lasting more than 10-12 hours even when the phone was not being used) to a guy in customer services.
He agreed that it sounded like there was a fault with my handset, as other customers had reported much better battery life than the 3GS. He has ordered up a replacement handset for me (apparently, O2 keep reserves for exchanges and replacements), and has said that it will be delivered by the end of the week. No questions asked, no excuses, just good customer service.
Thank you, O2.
Now I just have to hope that the replacement handset doesn't have the same problem!
I explained the problem (I won't go into it in detail, suffice to say that my battery wasn't lasting more than 10-12 hours even when the phone was not being used) to a guy in customer services.
He agreed that it sounded like there was a fault with my handset, as other customers had reported much better battery life than the 3GS. He has ordered up a replacement handset for me (apparently, O2 keep reserves for exchanges and replacements), and has said that it will be delivered by the end of the week. No questions asked, no excuses, just good customer service.
Thank you, O2.
Now I just have to hope that the replacement handset doesn't have the same problem!
I have been running "Sinking of the Kursk" on YouTube to try get rid of the last 20%...... it won't go!
Can't wait until I get an iPhone with a battery like that!
8% now!
Mines on 21%.... And it was fully charged at 7.30am this morning.
Hurry up replacement!
Bear in mind this is its first discharge and things should improve, combined with a couple of hours of youtube and internet browsing this morning. This is what you should expect to see.
On a couple of the nights during this charge I used the Airplane mode to ensure a peaceful sleep, other than that, my settings are as discussed previously.
I have crossed everything hoping that you get a "good one".
af
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af you know you can press sleep and home briefly on the iphone to do a screen capture for that sort of photo.
af you know you can press sleep and home briefly on the iphone to do a screen capture for that sort of photo.
Cheers for that. I have not read the manual fully, it is so big!
Any other good tips, keep them coming!
This is my first iPhone and after having just mastered Android(the wife's Desire), this is quite different.
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some tips in my signature links but need to update as apple removed the usefull how to.
This is my first iPhone and after having just mastered Android(the wife's Desire), this is quite different.
If you've mastered Android then this should be like "smartphone for Dummies!"
This is my first iPhone and after having just mastered Android(the wife's Desire), this is quite different.
If you've mastered Android then this should be like "smartphone for Dummies!"
On occasion I have found myself looking for the rest of the OS, but I am quite happy with the simplicity.
..... have I mentioned the screen! At last, a screen that actually looks like the adverts.
