Article in MSM re Customer Services

[Enlli]

So according to the Article they spend a million a day on customer services

If they are spending £1 million a day they have been robbed

https://www.msn.com/en-gb/money/other/virgin-media-o2-spends-1m-on-customer-support-every-day-and-pr...

Need to be on MSN to read the whole article

[madasaf1sh]

I knew Crapita and Teleperformance where expensive but £1 million a day, I call BS on VMo2 and must be in the form of backhanders or management as its not been spent on frontline CS

[jonsie]

I too call BS

No way on earth do they invest that much

They need to invest in staff and proper training

I don't think tthey have a clue!

[Oxonian]

I wonder if they include things such as the building of the 360 computer system as a CS cost ?

The article also says :-

"Similarly, there are no plans to reduce presence on the high street even if it makes more financial sense".

It is easy to make that assertion when O2 have closed many of their smaller retail stores in the last two or three years. 

An article that is redolent with panic ! 👍  

[madasaf1sh]

o2 have got rid of nearly all the franchise stores, and like all retail businesses they close the stores that make very little profit or meet targets

and 360 will be an Infrastructure and platform cost and nothing to do with CS, they just have to work with the pile of garbage, which has been developed by developers that have no clue about UX or how the actual thing will work..