Feedback as praise
on 14-11-2012 19:08
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on 14-11-2012 19:08
Hello there!
I need a bit of help in providing some (positive) feedback with regards to the customer service I've received from o2 and in particular their BB department. Anyone know whether there's a section on the site I can do that? I've tried searching like crazy but all I can seem to find is a complaints section and nothing for praise.
I've spoken to a couple of people now and all I've gotten so far is a physical address.
Any help greatly appreciated!
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29-11-2012 10:42 - edited 29-11-2012 10:56
It was a bit of a challenge, but Karl has been found.
It's been fed back to his manager and as a result, he's been put forward for one of the "Greatest Guru Nominations". Let's hope he wins it - I personally think he really deserves it!
I've been in contact with Karl and he said:
"Hi Leonard
Thank you for going to the extra length of tracing myself down to advise of the feedback given on myself
Honestly in all my 9 years I have been with O2, this ranks right up there with my achievements here. We are here to provide a service for the customer, but it feels very gratifying that the customer has actually taken the time to visit the community and leave the comments. Feel very proud that I work for o2 and have a smile on my face.
..."
So, really great work everyone and thanks so much for sharing the feedback, functions. This is one of the things that makes this community into such awesome place.
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on 14-11-2012 20:54
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on 14-11-2012 20:54
Ill have a look for you. Unless someone answers in the meantime.
Welcome to the forums:)
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on 14-11-2012 21:16
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on 14-11-2012 21:16
Well I know that O2 staff do check these forums and it's good to see a positive post now and then, most people only come here when they're in trouble.
So you can post anything you like here and complimentary posts are always welcome!
Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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on 14-11-2012 21:26
Last time, I managed to find their manager and get a a nice complimentary e-mail across with a link back to the thread. That's always very much appreciated.
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on 14-11-2012 21:31
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on 14-11-2012 21:31
I would love to hear the feedback. Apparently O2 do not provide a positive feedback address. Shame really.
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on 14-11-2012 23:16
Thank you, you lovely people! Not the most adept at discussion boards but I'm guessing a 'kudos' to you all will go some way in showing my appreciation hopefully?
The person in question is Karl from the BB billing department, Leonard. I'm sorry I couldn't provide you with more details than that but it's definitely Karl with a K if that helps at all.
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on 14-11-2012 23:22
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on 14-11-2012 23:22
I think Leonard's stealing them from me so I don't rank up too quickly:(
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on 14-11-2012 23:25
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on 14-11-2012 23:25
Wow, that kudos was all warm and tingly!
Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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on 14-11-2012 23:25
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on 14-11-2012 23:26
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on 14-11-2012 23:26