General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Kudos / Solutions

I am asking this in the open I cannot understand why people post in there signature or in a thread to mark as a solution or Kudos. These forums worked very well before this was introduced and asking for a solution to be marked / kudos given is just p...

02 family problems

Had a problem yesterday when adding someone new to my 02 family, when clicking the submit button I was redirected to the same page again and a message came up saying one of my family members was not eligible to be in my family; this was a bit strange...

What's happened to the business website ???

Does anyone know when the business site will be back online ?? https://businessonline.o2.co.uk/ Of course the idiots at the O2 help desk didn't even know the site existed! I don't need it in the bloody morning, or in an hour. I need it NOW!!

Where does O2 think Europe is?

I've been on holiday in Hungary and I have sent some texts home, and to other countries in Europe. O2 kindly sends me a text when I use a lot of data, but the text says 'you have spent £X on data outside Europe'. I have neither been outside Europe no...

3g signal in Olympic stadium?

hi guys.anyone been to the Olympic park / stadium, is there any 3g signal ?I know there is no free wifi ( macky ds? )thankstb

I am paying high bill due to O2 shop mistake what shall I do ?

Recently I went to O2 shop to change my setting on to my phone and change my sim card to micro sim so I can use it to my new phone galaxy sIIIand due to incorrect information from the o2 employee he gave me wrong information so I pay 158 pound this m...

Repair!!

O2 customer service is very poor. After being treated rudely in o2 oxford st branch and giving my phone for repair, 2 weeks later the staff still 'hasn't got a clue' where my phone is (quote), tell me to phone in every day, but a) no one picks up the...

O2 has age-blocked my website

Does anyone know how to remedy this? I tried to access my company's own website this morning, and was presented with an age-verification screen. Since my company makes and sells clothes, I found this odd. I tried O2 live chat. Ridiculously bad. Circu...

BE & O2 lose 15,800 customers

http://beusergroup.co.uk/?id=881

VAT Retail Export Scheme

Hi,I was planning to buy a phone from O2 Pay & Go and wanted to confirm whether O2 support VAT Retail Export Scheme or not. Through this scheme one can claim the VAT charged on the product, if person is non-UK resident and fulfill other criterias. I ...