Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Business Customers

Level 1: Joiner
Posts: 1
Registered: ‎23-07-2018
Accepted Solution

Unlocking phone after cancelling contract


I relatively recently (August) cancelled my iPhone 6S contract with O2 Buisness. I have only just come round to reselling the phone, and have realised that I never properly unlocked the phone through O2. Does the contract being terminated mean the phone is unlocked anyway? If not, how do I unlock the phone as an O2 Buisness customer?

Many thanks in advance! 

Posts: 67,044
Topics: 662
Registered: ‎14-01-2013

Re: Unlocking phone after cancelling contract

Posts: 66,014
Topics: 539
Solutions: 3,340
Registered: ‎04-01-2009

Re: Unlocking phone after cancelling contract

Ending the contract doesn't unlock the phone. It would be nice if that was the case though.

Follow the process here:


This won't be a problem in the future as O2 now only sell unlocked phones.

Community Manager
Posts: 4,050
Registered: ‎18-04-2018

Re: Unlocking phone after cancelling contract

Hi @jmacc14, there's a lot of useful info above, but if you need any further help with this do let us know Smiley Happy

Check out some of the recent discussions:
Access for You: Registration - Find out how to register for our Access for You service.
Gig tickets giveaway!! Smiley Wink Interested in any O2 Academy gig? Let us know for a chance to get free tickets!
Review of the Samsung Galaxy A50 - Read our latest device review by member Poppysmum.
Priority tickets calendar! 24-30 June - Check out which tickets are going on sale or pre-sale this week on Priority!

If you'd like to take part, why not register? Smiley Happy